Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Bailey

Chesapeake,VA

Summary

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Help Desk Analyst

Apex Systems
Norfolk, CT
05.2022 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Assisted with updating technical support best practices for use by team.
  • Activated accounts for clients interested in new services
  • Used ticketing systems to manage and process support actions and requests

Territory Sales Representative

Mosaic
Norfolk, VA
10.2021 - Current
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales
  • Exceptional computer skills
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Analyzing database and documentation to make decisions in the best interest of accounts using SMART, Salesforce and Natural insight

Sales Consultant

Cellular Wireless
Virginia Beach, VA
03.2018 - 10.2021
  • Develop new consumer and business accounts
  • Provide outstanding service during and after the sale
  • Recommend changes in products and services
  • Stay current on the newest technology products and services

Appliance Sales Specialist

Lowes
Virginia Beach, VA
05.2014 - 03.2018
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Maintained product knowledge to assist and educate customers on options available.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

End User Support Technician

U.S. Americans
Chesapeake, VA
06.2013 - 05.2014
  • Configured hardware and granted system permissions to new employees.
  • Activated accounts for clients interested in new services.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Education

Some College (No Degree) - Computer Science

Tidewater Community College
Norfolk, VA

Skills

  • SMART
  • CERTIFICATIONS
  • CompTIA Security
  • Command line
  • Database management
  • Tableau
  • Microsoft Office

Certification

CompTia Security +

COMP001021702103


Timeline

Help Desk Analyst

Apex Systems
05.2022 - Current

Territory Sales Representative

Mosaic
10.2021 - Current

Sales Consultant

Cellular Wireless
03.2018 - 10.2021

Appliance Sales Specialist

Lowes
05.2014 - 03.2018

End User Support Technician

U.S. Americans
06.2013 - 05.2014

Some College (No Degree) - Computer Science

Tidewater Community College

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Anthony Bailey