ANTHONY BARBERE
Mount Olive,NJ
Summary
High-performing manager with over 20 years of automobile manufacture experience in corporate and dealership environments. Seeking a Management position.
Overview
23
23
years of professional experience
Work History
Field Service Engineer
Hyundai Motors
Fountain Valley, CA
03.1999 - Current
- Manage 38 Hyundai and Genesis Service Departments in NJ/NYC Metro area
- Train new hire Hyundai field employees
- Support Consumer Affair Department with field technical assistance for customer satisfaction and retention
- Direct or indirect relations with product customers
- Problem diagnosing and solving for improving JD Powers IQS/VDS scores
- Assure dealers adhere to Fix It Right
- Identify and report problem "trends" of new models
- Assist global visiting engineers of component and systems analysis
- Support dealer body with in house training, and warranty practices
- Provide regional personnel with latest product repairs/issues
- Develop Field Product Reports and co-author Quality Information Reports
- Attend BBB hearings and mediation cases as expert witness
- Established relationships with contractors or outside support companies
Education
ASE Master Certification -
Automotive Service Excellence
2020
MBA - Management
Centenary University
Hackettstown, NJ2014
Bachelor of Science - Management
Gannon University
1992
Skills
- Deadline-oriented
- Organized
- Consistently meet goals
- Excellent diagnostic skills
- Excellent problem-solving abilities
- Brand development
- Staff training/development
- Efficient multi-tasker
- Documentation skills
- Maintaining compliance
- Progress reporting
- Strong communication skills
Timeline
Field Service Engineer
Hyundai Motors
03.1999 - Current
ASE Master Certification -
Automotive Service Excellence
MBA - Management
Centenary University
Bachelor of Science - Management
Gannon University
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