Anthony Basantes
Orlando ,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Retail Store
AT&T
09.2023 - 01.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Shift Manager
Burger King
01.2023 - 09.2023
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensuring customer satisfaction and providing excellent customer service
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Promoted a positive work environment through open communication and constructive feedback.
- Maintaining high standards of quality, service, and safety
Team Member
Burger King
09.2022 - 01.2023
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Property Manager
Odry Vargas
01.2021 - 01.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Associate of Science - Physical Therapiest
Valencia College
Orlando, FL05.2025
High School Diploma -
Cypress Creek High School
Orlando, FL05.2022
Skills
- English - Spanish Fluency
- Customer Service Excellence
- Problem-Solving
- Inventory Control
- Adaptability
- Teamwork
- Responsibility
- Stock Management
- Computer skills
Timeline
Retail Store
AT&T
09.2023 - 01.2024
Shift Manager
Burger King
01.2023 - 09.2023
Team Member
Burger King
09.2022 - 01.2023
Property Manager
Odry Vargas
01.2021 - 01.2022
Associate of Science - Physical Therapiest
Valencia College
High School Diploma -
Cypress Creek High School