Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANTHONY BEAM

Commerce Twp,MI

Summary

Results-driven operations leader with demonstrated success in managing large teams and driving operational excellence in fulfillment center environments. Progressive career advancement from entry-level to senior management, showcasing expertise in process improvement, team leadership, and operational efficiency

Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.

Overview

2026
2026
years of professional experience

Work History

Area Manager II

AMAZON - DETROIT DET6
  • Responsibilities:
  • Lead and manage a team of 100+ direct reports across multiple shifts
  • Oversee daily operations and KPIs for designated area within fulfillment center
  • Develop and implement process improvements to enhance operational efficiency
  • Drive safety initiatives and maintain compliance standards Achievements:
  • Successfully managed transition of operational processes during peak seasons
  • Implemented leadership development programs for emerging team leads
  • Maintained consistent performance metrics across multiple operational areas

Area Manager

AMAZON - DETROIT DET6
07.2017 - Current
  • Lead and develop teams of 100+ associates, resulting in a 46% improvement in overall rates Manage the most cost-effective shift on site, overseeing indirect roles and driving direct ship dock rates Created and implemented development plans for direct reports, leading to the promotion of 6 supervisors from Tier 1 to Tier 3 Mentored 5 managers, resulting in promotions from L4 to L5 Active member of Glamazon Employee Network, serving as Professional Director Support Operations Manager in labor allocation, leading meetings, assigning job duties, and communicating with suppliers Drive workflow and daily production goals, working hands-on in the fulfillment center as needed Coach associates on process improvements and safety initiatives

Client Relations and Office Manager

HERTZ RENTAL - DTW AIRPORT
09.2013 - 07.2017
  • Provided exceptional customer service, fostering a culture of empowerment among employees Served as primary Net Promoter Score (NPS) liaison, analyzing results and executing plans to improve guest satisfaction Resolved customer issues with high levels of hospitality and professionalism Ensured adherence to corporate policies and procedures across all staff Prepared for client meetings, updated financial planning and CRM software, and managed follow-up tasks Oversaw inter-office trackers for required minimum distributions, managed account reviews, and systematic payouts Processed new business accounts and maintained existing client relationships

Education

Bachelor of Business Administration - Minor in Economics

OAKLAND UNIVERSITY
Auburn Hills, MI
05.2020

Skills

  • - Operations Management
  • - Team Leadership
  • - Process Improvement
  • - Data Analysis
  • - Customer Service
  • - Financial Planning
  • - CRM Systems
  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Performance management

Languages

Spanish
Native or Bilingual

Timeline

Area Manager

AMAZON - DETROIT DET6
07.2017 - Current

Client Relations and Office Manager

HERTZ RENTAL - DTW AIRPORT
09.2013 - 07.2017

Area Manager II

AMAZON - DETROIT DET6

Bachelor of Business Administration - Minor in Economics

OAKLAND UNIVERSITY

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ANTHONY BEAM