Anthony Bell
Pittsburgh,PA
Summary
Proven track record at Marriot Hotel, enhancing customer satisfaction and team productivity through exceptional service and efficient workflow management. Skilled in cleaning, sanitizing, and guest relations, I foster positive environments and drive continuous improvement. Demonstrated ability in multitasking and team collaboration, achieving significant improvements in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lobby Attendant
Marriot Hotel
Pittsburgh, PA
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
Property Cleaner
BMC Property Management
Pittsburgh, PA
07.2020 - 04.2023
- Upheld company reputation by consistently delivering high-quality cleaning services, resulting in strong client loyalty and recurring business.
- Maintained a safe and sanitary environment with consistent attention to detail in all cleaning tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services for residential and commercial properties.
- Increased customer retention through exceptional communication skills and reliable follow-up on service requests.
Lounge Attendant
Marriot Hotel
Pittsburgh, PA
01.2018 - 07.2020
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Provided valuable feedback to management regarding guest suggestions or concerns, helping drive continuous improvement efforts within the lounge operation.
- Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
Education
High School Diploma -
Pittsburgh Brashear High School
Pittsburgh, PA06.2013
Skills
- Dependability
- Strong Organization
- Discretion and Confidentiality
- Guest Relations
- Excellent customer service
- Strong Work Ethic
- Time Management
- Attention to Detail
- Cleaning and sanitizing
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
Timeline
Lobby Attendant
Marriot Hotel
04.2023 - Current
Property Cleaner
BMC Property Management
07.2020 - 04.2023
Lounge Attendant
Marriot Hotel
01.2018 - 07.2020
High School Diploma -
Pittsburgh Brashear High School