Anthony Beltran
Opa-locka,FL
Summary
Dedicated front desk receptionist with expertise in telephone etiquette, cash handling, and guest relations. Proven ability to resolve customer issues and create a welcoming environment.
Bilingual professional with a solid background in guest relations and cash handling. Recognized for delivering excellent customer service and effectively managing conflicts. Prepared to leverage expertise in communication and organization to enhance front desk operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
After School Counselor
Hive Preparatory School
07.2022 - 10.2023
- Led new staff in guidance activities in classrooms and small group settings.
- Coordinated after-school activities contributing to individual student growth and development.
- Facilitated college application process, helping students with personal statements, financial aid applications and scholarships.
- Built productive, lasting connections with individual students.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Tutor
Hive Preparatory School
07.2022 - 10.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Developed methods to motivate and engage students in learning.
Education
Associate of Arts - Psychology
Miami Dade College
Hialeah, FL12-2026
High School Diploma -
Mater Lakes Academy
Hialeah, FL06.2022
Skills
- Fluent in English and Spanish
- Telephone etiquette
- Appointment scheduling
- Complex Problem-solving
- Guest relations
- Verbal and written communication
- Cash handling
- Call forwarding
Certification
- First Aid/CPR Certified
- RBT Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Historical Exploration
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- High-Intensity Interval Training
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
- DIY and Home Improvement
Timeline
Front Desk Receptionist
LA Fitness
11.2023 - Current
After School Counselor
Hive Preparatory School
07.2022 - 10.2023
Tutor
Hive Preparatory School
07.2022 - 10.2023
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Mater Lakes Academy