Anthony Berges
Ogden,KS
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Lead Technician
Pray Family Agency
Manhattan, KS
04.2023 - Current
- Organized files according to established procedures for easy retrieval later on.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Analyzed customer requirements to determine appropriate solutions.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Customer Service Representative
H2insight
Tampa, FL
01.2022 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Operator
Evergreen Environmental Services Inc.
LaPorte , TX
01.2018 - 11.2020
- Performed routine maintenance on equipment to ensure optimal performance.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Education
Some College (No Degree) - General Studies
Manhattan Area Technical College
Manhattan, KSSkills
- Data Analysis
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Report Generation
- Professional telephone demeanor
- Positive and professional
- Computer Proficiency
- Team Development
- Clerical Support
Timeline
Lead Technician
Pray Family Agency
04.2023 - Current
Customer Service Representative
H2insight
01.2022 - 03.2023
Operator
Evergreen Environmental Services Inc.
01.2018 - 11.2020
Some College (No Degree) - General Studies
Manhattan Area Technical College
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