Anthony Black
Dallas,TX
Summary
I’m a motivated individual with years of well-rounded customer service and operations management looking for new opportunities to learn and grow. My accrued knowledge and wide range of experience in both front of house and back of house activities will allow me to thrive and be an asset to your team.
Overview
6
6
years of professional experience
Work History
General Manager
Milkshake Concepts
DALLAS, TX
2025.08 - Current
- Managed daily operations and ensured smooth workflow across all restaurant Departments.
- Audited LBW and Food inventory weekly
- Financials for entire store. Invoicing, COGs, PNL, Payroll.
- Provided projections for weekly/period sales ensured purchasing and scheduling adhered to these budgets.
- Addressed any R&M concerns and made plans to get items fixed
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
Manager
Milkshake concepts
DALLAS, TX
2020.06 - Current
- Coordinated staff training sessions to enhance service quality and customer satisfaction.
- Monitored staff performance and proactively addressed issues to ensure team effectiveness.
- Coached and mentored team members to elevate job performance and foster professional growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Allen High School
DALLAS, TXSkills
- Financial management
- Inventory auditing
- Staff training
- Operational excellence
- Sales forecasting
- Customer relationship management
- Performance monitoring
- Effective communication
- Team building
- Problem solving
- Time management
- Profit and loss accountability
- Goal setting
- Expense control
- Budget allocation
- Staff development
- Talent acquisition
- Communication skills
- Safety protocol
- Inventory control
Timeline
General Manager
Milkshake Concepts
2025.08 - Current
Manager
Milkshake concepts
2020.06 - Current
Allen High School