Anthony Blount
Oak Forest,IL
Summary
Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Account Manager
Blackhawk Transport
Beloit, WI
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Built relationships with customers and community to promote long term business growth.
Driver Manager
Highway Transport Chemical
Channahon, IL
07.2023 - Current
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Communicated regularly with dispatch personnel about shipments status updates.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Assist and troubleshoot ELD tablets to assure drivers are compliant with DOT.
- Trained new hires on company policies, procedures and safety protocols.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Conducted periodic probation reviews of new drivers.
Transportation Specialist
Wider Group Inc
South Holland, IL
10.2019 - 11.2022
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Supervised loading and unloading activities at terminals or warehouses to maximize efficiency and accuracy of shipments.
- Directed daily transportation of freight of all kinds of cargo.
- Onboarding newly hired drivers and assisting with on-the-job training.
Driver Manager
Quality Distribution Inc
Lansing, IL
01.2019 - 10.2019
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance, and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Scheduled routes for drivers based on delivery requirements and availability.
- Tracked drivers and tractors to maximize utilization.
- Maintained costs and profits within budget. Managed records of personnel, expenditures, and government rules and driving regulations, using excel spreadsheets.
Driver Manager
Eagle Express Lines
Homewood, IL
04.2015 - 09.2018
- Managed Postal Contracts across the United States.
- Monitored driver performance, safety compliance, and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Created reports on driver performance, accident statistics, and fuel usage.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
Education
Diploma - General Studies
Thornton Township
Harvey, IL06.2001
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Issue resolution
- Team Training
- Goals and performance
- Operations
- Cold calling skills
- Data analytics
Timeline
Account Manager
Blackhawk Transport
08.2024 - Current
Driver Manager
Highway Transport Chemical
07.2023 - Current
Transportation Specialist
Wider Group Inc
10.2019 - 11.2022
Driver Manager
Quality Distribution Inc
01.2019 - 10.2019
Driver Manager
Eagle Express Lines
04.2015 - 09.2018
Diploma - General Studies
Thornton Township