Anthony Bodway
Oneida,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spectrum Communications
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Bus Driver
Oneida Nation
06.2022 - 08.2023
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Education
High School Diploma -
Luxenberg/Caso High
Luxemburg, WI05.1993
Skills
- Data Entry
- Complaint resolution
- Quality Assurance
- Report Preparation
- Call Control
- Customer Relationship Management
- Payment Processing
- Customer Service
- Inbound phone calls
- Interpersonal Skills
- Credit adjustments
Certification
- Licensed Driver
- Computer Training
- People Friendly
Matrial Arts
Brown Belt In Karate
Timeline
Call Center Representative
Spectrum Communications
09.2023 - Current
Bus Driver
Oneida Nation
06.2022 - 08.2023
High School Diploma -
Luxenberg/Caso High