Anthony Boussad
Columbia,MO
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
18
18
years of professional experience
Work History
Senior Mortgage Loan Officer
Veterans United Home Loans
Columbia, MO
06.2012 - Current
- Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone, email and/or IM.
- Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products.
- Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals.
- Manage internal efforts to ensure a timely process and resolve application issues.
- Remain knowledgeable on company and industry guidelines and processes.
- Responsible for self-sourcing business as well as timely communication with any company sourced leads. Generate leads and referral business through community events, social media outreach, and other avenues.
- Process borrower credit information through online approval system, structure loans and compile loan package.
- Act as a mentor and coach for Loan Specialists.
Insurance Agent
Missouri Farm Bureau
Columbia, MO
01.2009 - 06.2012
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Outside Sales Representative
Mid-America Wireless
Jefferson City, MO
03.2005 - 01.2009
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
MBA - Business
Columbia College
Columbia, MO03.2005
Skills
- Loan Promotion
- Client Account Management
- Oral and Written Comprehension
- Customer Inquiries
Timeline
Senior Mortgage Loan Officer
Veterans United Home Loans
06.2012 - Current
Insurance Agent
Missouri Farm Bureau
01.2009 - 06.2012
Outside Sales Representative
Mid-America Wireless
03.2005 - 01.2009
MBA - Business
Columbia College