Anthony Briseno
El Paso,TX
Summary
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Computer Operator/Help Desk Technician
General Dynamics Information Technology Inc
El Paso, TX
05.2022 - 01.2024
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Provided end-user training when needed.
- Supported remote desktop connections for users requiring assistance offsite.
- Managed user accounts including passwords resets, account creation and deletion using ADAM and MIM.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained up-to-date case documentation for future reference.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Monitored performance and maintained systems according to requirements.
Insurance Agent/CSR
Fred Loya Insurance Company
El Paso, TX
01.2016 - 02.2021
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Analyzed customer needs and provided best options, upselling products and services.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Assessed customer risk levels and recommended appropriate coverage options.
Office Clerk
Haul-Line Inc.
El Paso, TX
02.2011 - 01.2016
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Receptionist
Candia Property Management
El Paso, TX
04.2009 - 01.2011
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Education
Network Administration & Security
MyComputer Career
El Paso, TX12-2021
High School Diploma -
Riverside High School
El Paso, TX01-2009
Skills
- Active Directory Users and Computers
- Microsoft Identity Manager
- ServiceNow
- Azure
- Network Security
- Systems and Networks
- Cloud Computing
- Hardware Deployment
- Remote Desktop
- Server Support
- Security Patches
- Attention to Detail
- Log Updates
- Microsoft Office
Certification
- Microsoft Technology Associate: Security Fundamentals
- Microsoft Certification ID: 991464022
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Computer Operator/Help Desk Technician
General Dynamics Information Technology Inc
05.2022 - 01.2024
Insurance Agent/CSR
Fred Loya Insurance Company
01.2016 - 02.2021
Office Clerk
Haul-Line Inc.
02.2011 - 01.2016
Receptionist
Candia Property Management
04.2009 - 01.2011
Network Administration & Security
MyComputer Career
High School Diploma -
Riverside High School