Anthony Brown
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Specialist
Citibank
06.2020 - 01.2022
- Assisted customers with delinquency status
- Set up customers on assistance programs
- Helped new hires
- Created team building contests.
- Completed routine and complex account updates to resolve problems.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reconciled customer accounts and identified discrepancies for further investigation.
HR Specialist
Bcforward Contracting through Accenture for Capital One
10.2018 - 05.2019
- Assisted employees with general questions and payroll issues
- Handled escalated calls
- Processed employee requests.
Team Lead & Manager
Tuition Movers
10.2015 - 09.2018
- Assisted customers in moving
- Provided coaching to new team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Saved another employees life
CSD Specialist I & II
Chase Bank
10.2014 - 10.2015
- Answered incoming and made outbound calls
- Provided account status updates
- Collected payments
- Assisted with financial hardship
- Coached team members.
Community Connect – Team Lead
Non Profit Campaign
02.2014 - 04.2014
- Enrolled people for healthcare
- Assisted with new hires
- Debriefed with team members
- Conducted coaching sessions
- Acted as team lead.
Home Preservation Specialist 1&2 Event Team
Wells Fargo
01.2013 - 01.2014
- Acted as direct point of contact for homeowners in default
- Requested documents for loan modification
- Analyzed financial situations
- Answered inquiries
- Tracked documentation
- Worked in a team environment
- Acted as single point of contact on outreach event team.
Loan Servicing Specialist 3 Bankruptcy/Foreclosure
Wells Fargo Home Mortgage
09.2011 - 12.2012
- Provided account status for loans in bankruptcy or foreclosure
- Acted as a liaison
- Handled payments
- Reviewed policies and procedures
- Made outbound calls
- Assisted in work from home program.
MCC Representative
Security Service Federal Credit Union
06.2011 - 08.2011
- Answered incoming and made outbound calls
- Assisted customers transitioning from banks
- Handled transactions.
Sales Associate
Kirkland's
03.2011 - 07.2011
- Provided great customer service
- Performed bookkeeping duties
- Maintained store
- Built relationships with customers
- Operated registers
- Lifted heavy items.
Loan Servicing Specialist 2
Wachovia/Mortgage
09.2009 - 06.2010
- Answered incoming calls regarding customer account status
- Interviewed customers regarding financials for workout assistance
- Conducted coaching sessions to improve quality scores
- Participated in cross-training
- Strived for great customer service and top performer.
Personal Trainer
Self Employed
06.2019 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Vice President of Operations
Ice Drip Daiquiris To Go
09.2023 - 11.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
High School Diploma -
John Marshall High School
01.2009
Skills
- Ability to lift heavy weight
- Great people skills whether over the phone or in person
- Available to work on weekends and holidays
- Great with handling and managing funds
- Knowledgeable in mortgage practices
- Proficient in driving vehicles
- Microsoft efficient
- Ability to read inventory sheets and/or stocking request
- Can follow directions and execute in a timely manner
- Excellent communication skills
- Proven track record of establishing great customer relationships
- Customer Service
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Certification
- CPT - Certified Personal Trainer
- First Aid/CPR Certified
Timeline
Vice President of Operations
Ice Drip Daiquiris To Go
09.2023 - 11.2023
Account Specialist
Citibank
06.2020 - 01.2022
Personal Trainer
Self Employed
06.2019 - Current
HR Specialist
Bcforward Contracting through Accenture for Capital One
10.2018 - 05.2019
Team Lead & Manager
Tuition Movers
10.2015 - 09.2018
CSD Specialist I & II
Chase Bank
10.2014 - 10.2015
Community Connect – Team Lead
Non Profit Campaign
02.2014 - 04.2014
Home Preservation Specialist 1&2 Event Team
Wells Fargo
01.2013 - 01.2014
Loan Servicing Specialist 3 Bankruptcy/Foreclosure
Wells Fargo Home Mortgage
09.2011 - 12.2012
MCC Representative
Security Service Federal Credit Union
06.2011 - 08.2011
Sales Associate
Kirkland's
03.2011 - 07.2011
Loan Servicing Specialist 2
Wachovia/Mortgage
09.2009 - 06.2010
High School Diploma -
John Marshall High School