Anthony Bucci
Plant City,FL
Summary
Service-orientated communications and marketing professional with more than 10 years of experience covering all industries and business sectors. Possesses impeccable creativity and flexibility, coupled with excellent communication, interpersonal and customer service skills.
Overview
10
10
years of professional experience
Work History
Marketing and Communications Manager
Zest Eats, LLC
Fairfield, NJ
08.2019 - Current
- Produce graphics and articles for store/website
- Create a culture and environment that focuses on creativity and acceptance
- Communicate with customers to meet/exceed and address their needs
- Create a targeted strategy and increase sales by 55% in six months
- Promote brand online and with social media
- Maintain knowledge of competitor products and pricing
Communications and Member Satisfaction Coordinator
Arbitration Forums Inc.
Tampa, FL
01.2017 - 08.2019
- Forge and nurture relationships with members (customers) boosting and maintaining member satisfaction ratings between 98% and 99%
- Write and edit corporate communications such as emails, press releases, presentations, reports, training guides, and fact sheets
- Ensure communications follow brand guidelines
- Create graphics and collateral for communications, intranet and website
- Provide support/planning for corporate events
- Work with all departments to ensure compliance with member satisfaction service evaluation processes
- Serve as liaison with Market Research vendor and Consultants
- Create member surveys regarding company products and services in order to obtain actionable feedback
- Manage member feedback mechanisms and reports to ensure timely, actionable feedback is provided to staff
- Develop and distribute communications to ensure awareness of member satisfaction results and status
Editor
New Jersey Business
Fairfield, NJ
01.2013 - 09.2016
- Develop story ideas for weekly, monthly and yearly editorial calendar
- Edit and proofread monthly magazine, marketing materials and daily newsletters
- Market and promote company brand with created content
- Write feature articles for monthly magazine and daily newsletters/blogs
- Manage magazine website and content via WordPress
- Collaborate with other editors to determine story angles and improve content
- Interact with and interview company executives
- Target proper audience to help bring in new members
- Create, manage and provide content for New Jersey Business Today, a daily e-newsletter/blog about business news in New Jersey
- Spearhead transition of the written publication to a digital format with an online presence, including: Social media; website articles; and daily email blasts
Editorial Assistant
New Jersey Business
Fairfield, NJ
01.2012 - 01.2013
- Write feature articles and department stories for monthly publication
- Edit and proofread monthly publication
- Assist with editorial guidelines
- Compile and manage Top Employer lists
Education
Bachelor of Arts - Journalism
William Paterson University
2011
Skills
- Customer service and satisfaction
- Writing/editing
- Researching
- Microsoft Office/Adobe Suite
- Content creation/management
- Client acquisition
- Data analytics
- Internal/external communication
Timeline
Marketing and Communications Manager
Zest Eats, LLC
08.2019 - Current
Communications and Member Satisfaction Coordinator
Arbitration Forums Inc.
01.2017 - 08.2019
Editor
New Jersey Business
01.2013 - 09.2016
Editorial Assistant
New Jersey Business
01.2012 - 01.2013
Bachelor of Arts - Journalism
William Paterson University
Similar Profiles
Chermin PalmerChermin Palmer
Delivery Driver at Uber Eats LLCDelivery Driver at Uber Eats LLC
Starr JohnsonStarr Johnson
Manager at Street Eats LLcManager at Street Eats LLc
Teri HansonTeri Hanson
Crew Member at Rusty Taco, Good 2 Go Eats LLCCrew Member at Rusty Taco, Good 2 Go Eats LLC
Stephanie BlasStephanie Blas
Warehouse Associate at StrykerWarehouse Associate at Stryker
Dustin HernDustin Hern
TEAM LEAD at WalmartTEAM LEAD at Walmart