ANTHONY CACERES
Summary
Higher education leader with experience in enrollment management, Admissions and Records, academic operations, and student services. Directs a 10-person team, supports more than 400 students during registration periods, and serves as Acting Registrar while coordinating cross-functional service delivery, policy interpretation, and process improvements that strengthen student support.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Senior Enrollment Services Supervisor
FOOTHILL COLLEGE
2024 - Current
- Provide leadership and operational oversight for enrollment services and the broader Admissions and Records operation, supporting institutional enrollment priorities and student-facing services.
- Directly supervise 10 employees, including recruitment, onboarding, training, coaching, scheduling, performance evaluation, and ongoing professional development.
- Serve as Acting Registrar in the absence of the Dean of Enrollment Services, assuming responsibility for the overall operation and continuity of Admissions and Records services.
- Lead daily operations for a multi-channel communication center, ensuring responsive service, consistent information, issue resolution, and effective student support.
- Collaborate with Admissions, Records, Graduation, Counseling, Assessment, Financial Aid, Business Services, and New Student Experience teams to coordinate services across the student lifecycle.
- Guided resolution of complex student concerns and escalations by interpreting enrollment policies, procedures, and regulatory requirements.
- Support CRM processes, data quality, communication workflows, and Banner Student Information System operations.
- Build team capacity through staff development, accountability, consistent procedures, and a student-centered service approach.
Chief Steward, Foothill College
FOOTHILL-DE ANZA ASSOCIATION OF CLASSIFIED EMPLOYEES
2022 - 2024
- Applied collective bargaining agreements, institutional policies, and applicable regulations in employee representation, advocating for employee rights and organizational integrity.
- Facilitated communication, problem-solving, and conflict resolution between employees and management, fostering a collaborative workplace environment.
- Represented classified employees in workplace matters, grievance processes, disciplinary proceedings, and policy-related concerns, ensuring fair treatment and adherence to regulations.
- Managed confidential information with care and professionalism. and sensitive workplace matters with professionalism and discretion.
Academic Services Coordinator
FOOTHILL COLLEGE
2022 - 2024
- Coordinated academic and instructional administrative operations, including academic scheduling, curriculum review and approval, and college catalog production.
- Supported faculty, administrators, and staff by clarifying academic policies, coordinating workflows, and providing operational guidance to enhance understanding and compliance.
- Provided training and technical assistance to faculty and staff on academic systems and administrative processes.
- Developed and maintained documentation and training materials, creating clear procedures that enhanced consistency and operational effectiveness across academic services.
- Conducted research and data analysis, delivering reports that informed academic planning and streamlined institutional processes for improved decision-making.
- Partnered with Educational Technology on process mapping, system analysis, user testing, troubleshooting, and system improvements.
- Ensured accuracy of data by implementing verification processes across academic systems, compliance, space scheduling, committee work, and shared governance activities.
Chief Steward, Central Services
FOOTHILL-DE ANZA ASSOCIATION OF CLASSIFIED EMPLOYEES
2019 - 2022
- Facilitated mediation and issue resolution, supporting employee advocacy and fostering a collaborative work environment.
- Advocated for classified employees in workplace concerns, grievance matters, and disciplinary processes, ensuring fair treatment and adherence to policies.
- Supported employees and leadership in interpreting contract provisions, policies, and workplace procedures.
Special Projects Coordinator
FOOTHILL-DE ANZA COMMUNITY COLLEGE DISTRICT
2019 - 2022
- Coordinated districtwide special projects and operational initiatives, enhancing facilities, capital construction, maintenance, compliance, sustainability, and campus improvements.
- Assisted Director of Capital Construction with project coordination and resource planning, ensuring timely reporting and efficient administrative operations.
- Managed vendor communications, prepared contracts, documented projects, and ensured operational follow-through for successful project execution.
- Prepared reports and maintained records to support project accountability, compliance, and operational transparency.
- Participated in budget, hiring, and request-for-proposal committees, supporting institutional planning and administrative decision-making.
- Supported the District Surplus Program, including warehouse operations, auctions, budget tracking, training, and process coordination.
- Managed vehicle inventory by tracking all assets and ensuring accurate records., fuel management, equipment tracking, expense reporting, and operational records.
- Collaborated with Risk Management, Environmental Health and Safety, campus departments, and district stakeholders.
Interim Vice President, ACE
Foothill-De Anza Association of Classified Employees
2018 - 2019
- Led initiatives representing classified professionals in college governance as interim executive leader.
- Participated in College Council, budget discussions, hiring committees, district committees, and campus leadership meetings to influence key decisions.
- Collaborated with faculty, administrators, and staff on college priorities and operational matters.
- Coordinated with faculty, administrators, and staff to align on college priorities and address operational matters.
Financial Aid Outreach Assistant
DE ANZA COLLEGE
2017 - 2019
- Coordinated financial aid outreach initiatives at college, local high schools, and community events to increase awareness and access to financial aid resources.
- Guided students through financial aid applications, grants, loans, scholarships, and eligibility documentation to ensure compliance with application requirements.
- Delivered personalized support to students, resolving financial aid inquiries and documentation challenges to enhance their experience.
- Supported FAFSA and California Dream Act application assistance and student financial literacy outreach.
- Collaborated with students, families, faculty, and campus departments to improve access to financial aid resources.
- Assisted with scholarship administration and Banner Document Management processes.
Office Assistant, Financial Aid
DE ANZA COLLEGE
2016 - 2017
- Supported students in completing applications, verifying documentation, and understanding financial aid processes.
- Guided students through financial aid requirements and linked them with relevant resources.
- Managed confidential student records to ensure accurate document processing and compliance.
- Delivered frontline customer service and administrative support in a high-volume financial aid office.
Guest Service Team Lead
TARGET
2015 - 2016
- Led a customer-facing team of more than 30 employees, supporting daily operations, staffing, training, scheduling, coaching, and performance management.
- Resolved escalated customer concerns, ensuring adherence to service standards.
- Identified workflow challenges, implementing targeted improvements to enhance team performance and customer experience.
Logistics Team Lead
TARGET
2014 - 2015
- Supervised a team of more than 15 employees responsible for inventory, merchandise flow, and backroom operations.
- Coordinated daily assignments and workflow priorities to streamline operational execution.
- Supported process improvements and team training to enhance inventory accuracy.
Education
Doctor of Education (Ed.D.) - International and Multicultural Education
University of San Francisco
10-2026
Master of Arts - Urban and Public Affairs
University of San Francisco
01-2020
Bachelor of Arts - Political Science – Public Administration
California State University, East Bay
01-2018
Associate in Arts and Sciences - Political Science and Government
Foothill College
01-2016
Skills
- Enrollment management
- Admissions operations
- Registrar oversight
- Student service delivery
- Data analysis
- Regulatory compliance
- Budget coordination
- Strategic planning
- Cross-functional collaboration
- Executive leadership
- Staff supervision
- Change management
- Banner Student Information System
- Banner Document Management Suite
- CRM systems
- Enrollment systems
- Scheduling systems
- Microsoft Office 365: Excel, Word, Outlook
- Employee relations
- Microsoft Office 365: Excel, Word, Outlook
Personal Information
HIGHER EDUCATION LEADERSHIP | STUDENT SERVICES | ENROLLMENT MANAGEMENT | INSTITUTIONAL OPERATIONS
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Senior Enrollment Services Supervisor
FOOTHILL COLLEGE
2024 - Current
Chief Steward, Foothill College
FOOTHILL-DE ANZA ASSOCIATION OF CLASSIFIED EMPLOYEES
2022 - 2024
Academic Services Coordinator
FOOTHILL COLLEGE
2022 - 2024
Chief Steward, Central Services
FOOTHILL-DE ANZA ASSOCIATION OF CLASSIFIED EMPLOYEES
2019 - 2022
Special Projects Coordinator
FOOTHILL-DE ANZA COMMUNITY COLLEGE DISTRICT
2019 - 2022
Interim Vice President, ACE
Foothill-De Anza Association of Classified Employees
2018 - 2019
Financial Aid Outreach Assistant
DE ANZA COLLEGE
2017 - 2019
Office Assistant, Financial Aid
DE ANZA COLLEGE
2016 - 2017
Guest Service Team Lead
TARGET
2015 - 2016
Logistics Team Lead
TARGET
2014 - 2015
Doctor of Education (Ed.D.) - International and Multicultural Education
University of San Francisco
Master of Arts - Urban and Public Affairs
University of San Francisco
Bachelor of Arts - Political Science – Public Administration
California State University, East Bay
Associate in Arts and Sciences - Political Science and Government
Foothill College