Anthony Campbell
Johnson City,TN
Summary
A leader with a proven track record and experience in company growth. Successful with enhancing operations efficiency and creating strong customer relationships. Skilled in problem-solving and communication, Anthony has successfully trained teams towards achieving significant productivity gains. Professional in utilizing leadership and adaptability to exceed performance goals, ensuring customer satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Area Service Manager
Rockingham Marine
Johnson City, TN
04.2020 - Current
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Overhauled communication protocols within the department, leading to more effective collaboration between staff members and increased overall productivity levels.
- Managed submission, processing and finalizing a high volume of daily warranty claims by prioritizing tasks according to urgency while maintaining attention to detail.
- Streamlined service processes for increased efficiency and quicker response times.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
- Mentored junior staff members, enhancing their technical skills and industry knowledge.
- Established clear targets & performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Finance Associate & Product Specialist
Friendship Ford
Bristol, TN
10.2017 - 04.2020
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Assistant Store Manger
General Nutrition Centers
Johnson City, TN
01.2013 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Science - Kinesiology & Nutrition
East Tennessee State University
Johnson City, TN05.2017
Skills
- Problem Solving / Critical Thinking
- Communication
- Leadership
- Operational Efficiency
- Coaching and Mentoring
- Staff Development
- Adaptability
Additional Information
- Active member within 20 group discussions
- Trained through Spader workshops in the marine industry
- Led complete processes of opening new locations
Timeline
Area Service Manager
Rockingham Marine
04.2020 - Current
Finance Associate & Product Specialist
Friendship Ford
10.2017 - 04.2020
Assistant Store Manger
General Nutrition Centers
01.2013 - 10.2017
Bachelor of Science - Kinesiology & Nutrition
East Tennessee State University