Anthony Carrillo
Phoenix,AZ
Summary
Proven leader with a track record of fostering team growth and enhancing productivity at Cobblestone Auto Spa. Skilled in operations management and adept at problem resolution, consistently driving business growth and customer satisfaction. Excelled in creating a culture of continuous improvement and professional development, significantly reducing employee turnover.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Full Service General Manager
Cobblestone Auto Spa
08.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed staff of 80, created work schedules, distributed assignments, and supervised day-to-day operations.
- Developed a strong preventive maintenance culture by educating staff on proper procedures, scheduling routine inspections and addressing issues proactively.
- Reduced repair costs with regular equipment inspections and preventative maintenance initiatives.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
General Manager
Clean Freak Car Wash
01.2017 - 08.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Facilitated group coaching sessions aimed at strengthening communication skills, conflict resolution, and collaborative problem-solving techniques.
- Assisted in designing and delivering diversity training programs.
- Attended training courses to continue to develop knowledge.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Laborer
Amazon
01.2012 - 05.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
Supervisor
Whataburger Restaurants
10.2010 - 06.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Applied Business - Business
Montana State University - Northern
Havre, MT06.2017
High School Diploma -
Copper Canyon High School
Glendale, AZ05.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
Sonny's Carwash College (2019)
Associates in Business (2017)
Languages
Spanish
Native or Bilingual
Timeline
Full Service General Manager
Cobblestone Auto Spa
08.2020 - Current
General Manager
Clean Freak Car Wash
01.2017 - 08.2020
Laborer
Amazon
01.2012 - 05.2014
Supervisor
Whataburger Restaurants
10.2010 - 06.2012
Associate of Applied Business - Business
Montana State University - Northern
High School Diploma -
Copper Canyon High School