Anthony Carroll
Dublin,USA
Summary
Driven operations professional skilled in improving processes and enhancing team performance through effective project management and personnel management. Proven history of improving operational efficiency and compliance to achieve organizational goals. Eager to leverage experience in operational coordination and problem-solving to excel as a leader in a new role.
Overview
1
1
Certification
6
6
years of professional experience
Work History
National Operations Specialist
Stanley Steemer
05.2025 - Current
- Trained new sales and service operations staff and provided ongoing support as needed
- Created detailed reports summarizing operational performance for management review
- Ensured compliance with organizational policies and regulatory standards throughout daily operations
- Implemented new operational policies and procedures to improve efficiency and service quality
Branch Manager
Stanley Steemer
04.2023 - 05.2025
- Directed daily branch operations, leading team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Established operational processes and customer service standards, improving efficiency
- Reviewed employee performance and conducted coaching sessions to improve performance
- Managed organizational documentation and compliance processes within branch
- Recruited, trained, and supervised a team of 20 plus employees, improving morale and productivity
Manager in Development
Stanley Steemer
09.2022 - 04.2023
- Participated in Manager Development Program
- Assisted with daily operations of Columbus, OH branch
- Traveled to other branches across the country for development opportunities and support
Operations Supervisor
C&B Staging
04.2020 - 09.2022
- Oversaw staff development, training, and performance management
- Trained, coached, and managed team members to ensure high productivity and quality
- Assigned tasks and assisted in maintaining alignment with company goals
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently
- Planned, scheduled, and assigned work activities for personnel
Education
Bachelor of Arts (B.A.) - Sports Management
Otterbein University
Westerville, OH07.2020
Skills
- Operational efficiency and logistics management
- Personnel and organizational development
- Profit and loss oversight
- Analytical problem solving
Certification
IICRC- WRT/ASD/AMRT
NADCA- ASCS
Timeline
National Operations Specialist
Stanley Steemer
05.2025 - Current
Branch Manager
Stanley Steemer
04.2023 - 05.2025
Manager in Development
Stanley Steemer
09.2022 - 04.2023
Operations Supervisor
C&B Staging
04.2020 - 09.2022
Bachelor of Arts (B.A.) - Sports Management
Otterbein University