Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Anthony Carter

Saginaw,MI

Summary

To obtain a position with entry level company. And to able to maximize skills in program development, quality assurance, training experience and management. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Helpful professional commended as valuable team player with expertise in Low Voltage Installation. Ready to bring 10 years of relevant work experience to new position in Low Voltage industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technician

I.T.I. INC
04.2023 - Current
  • IP phone programming and installation, Network setup and configuration, Commercial speaker paging system wiring and setup, CAT5/e and CAT6 termination, Customer remote support and IP phone system management,
  • Analog phone system programming and management, Daily tasks includes, servicing customers whom may have issues with phone system issues
  • Prepping and staging next install
  • Transition meeting for customers who are upgrading from analog to IP phone system
  • Training customers and staff on functionality of phone system.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Installer Trainer

CaptionCall LLC
03.2016 - 02.2023
  • Installed over 3,000 special made captioning phones for the hearing impaired.
  • Setup networking envoirments and created access points for caption phones.
  • Trained customers on operation and functionality of caption phones,
  • Organized and scheduled backlog appointments.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.

Technician

Dish Network Corp
02.2015 - 03.2016
  • Inventory—maintain accurate inventory and equipment for installations, service calls and troubleshooting, Equipment installation—place mounts, satellite dishes and receivers while ensuring broadband connectivity, Customer Service—offer customers additional services and products while earning incentives and building new skills.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Installer

Midwest Av Solutions
04.2012 - 01.2014
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed updated communication systems at multiple Sonic fast food restaurants.
  • Collaborated with team members to ensure smooth workflow and successful project completion and customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed updated communication systems at multiple Sonic fast food restaurants.
  • Collaborated with team members to ensure smooth workflow and successful project completion.

Skills

  • Advanced skills in computers, Microsoft Word, Excel, and PowerPoint
  • Works Well Under Pressure
  • Attention to Detail
  • Power Tools and Equipment
  • Installation and Repair
  • Quality Control
  • Customer interaction
  • System Troubleshooting
  • Repair services
  • Workload Management
  • Works well with groups and co-workers
  • Good history in customer service

Certification

Aerial & Scissor Lift Certification


References

  • Shortorah Carter, State of Michigan Department of Human Services, 6181 Fox Glen Dr. Apt 251, Saginaw, MI, 48638, 989-607-8350
  • Duane Dawkins, Department of Veteran Affairs, Saginaw, MI, 48601, 989-714-3878
  • Sharlene Howe, Genesee Intermediate School District Howe Art Supplies, 4405 Pengelly Rd., Flint, MI, 48507, 810-743-8351

Timeline

Technician

I.T.I. INC
04.2023 - Current

Installer Trainer

CaptionCall LLC
03.2016 - 02.2023

Technician

Dish Network Corp
02.2015 - 03.2016

Installer

Midwest Av Solutions
04.2012 - 01.2014

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Anthony Carter