Anthony Castaneda
Garden Grove,CA
Summary
Aiming to leverage my abilities to successfully fill the vacancy at your company
Overview
8
8
years of professional experience
Work History
General Manager
Pieology
10.2022 - Current
- Delivered exceptional customer service in a high-speed setting.
- Worked with coworkers to complete tasks
- Engaged in continuous training to advance job skills.
- Managed and coordinated multiple projects while ensuring timely completion
- Addressed customer issues promptly to ensure satisfaction.
- Oversaw the recruitment and onboarding process for new hires.
- Conducted weekly inventory counts.
PHONE REPRESENTATIVE
Huntington Beach Adult School
11.2021 - 06.2022
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted members by informing them of their benefits that their Health Plan provides them with
- Assisted members with setting up appointments for hearing aids
- Worked with PAPA to schedule appointments for members who needed assistance with everyday things around the house
- A PAPA 'Pal' would go out and assist the member at their house
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Responsible student with good judgment, time management and a flexible schedule
- Aiming to leverage my abilities to successfully fill the vacancy at your company
- Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals
- Provided efficient and courteous service to customers at all times
- Made appropriate account corrections to resolve customer problems
- Reported any issues with the member's account to IT & got them fixed right away to keep the member happy
- Complied with company standards and policies, setting example for team members
- Used company tools and resources to train employees
- Held team members accountable during shift by effectively coaching to improve performance
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Completed annual performance appraisals of employees under direct supervision
- Managed inventory levels and minimized loss, following company systems and guidelines
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Cultivated and maintained work culture through team building and positive interactions
SHIFT LEADER
CAKigar LLC, Jack In The Box
07.2017 - 11.2021
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
- Managed store closing and opening procedures to ensure safety and security
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Assisted customers with inquiries, orders and complaints in a timely manner
Education
Huntington Beach Adult School
Huntington Beach, CA06.2021
Skills
- Issue Resolution
- Quality Standards
- Role Modeling
- Staff Development
- Cash Handling
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Pieology
10.2022 - Current
PHONE REPRESENTATIVE
Huntington Beach Adult School
11.2021 - 06.2022
SHIFT LEADER
CAKigar LLC, Jack In The Box
07.2017 - 11.2021
Huntington Beach Adult School
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