Anthony Castillo
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Realtor Concierge
Hawkins Home Loans Inc
West Sacramento
06.2015 - 07.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Customer Service Specialist
Sears Roebuck And Company
Sacramento, CA
10.2009 - 11.2015
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Merchandising Specialist
Sears Roebuck And Company
Sacramento, CA
07.2007 - 08.2009
- Assembled quarter and full-size point of purchase promotional displays.
- Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor of Science - Kinesiology
California State University - Sacramento
Sacramento, CA06.2012
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia, CA06.2009
High School Diploma -
Woodlake Union High School
Woodlake, CA06.1998
Skills
- Advise Clients
- Troubleshooting Systems
- Staff Management
- Client Needs Assessment
- Customer Service and Assistance
- Special Projects
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Realtor Concierge
Hawkins Home Loans Inc
06.2015 - 07.2022
Customer Service Specialist
Sears Roebuck And Company
10.2009 - 11.2015
Merchandising Specialist
Sears Roebuck And Company
07.2007 - 08.2009
Bachelor of Science - Kinesiology
California State University - Sacramento
Associate of Arts - Liberal Arts
College of The Sequoias
High School Diploma -
Woodlake Union High School