Anthony Cerio
Syracuse,NY
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
CopperTop Tavern
08.2017 - Current
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Manage and motivate employees to be productive and engaged in work.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximize performance by monitoring daily activities and mentoring team members.
Restaurant Server
Good Buddy's Pub
02.2021 - 06.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
GED -
West Genesee Senior High School
Camillus, NY08.2018
Skills
- Calm and Pleasant Demeanor
- Team Leadership
- Workflow Planning
- Delegating Assignments and Tasks
- Relationship Building
- Customer Service
- Quality Assurance
- POS Terminal Operation
Timeline
Restaurant Server
Good Buddy's Pub
02.2021 - 06.2023
Restaurant Manager
CopperTop Tavern
08.2017 - Current
GED -
West Genesee Senior High School
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