Tonya Legere
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Mastoran Corporation A.k.a Burger King
Saco, Maine
03.2002 - 02.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Education
Stress Management And Anger Management
Biddeford Adult Education
Biddeford, MECertification - Medical Billing And Coding
Seacoast Career Schools
Sanford, ME06.2011
High School Diploma -
Old Orchard Beach High School
Old Orchard Beach, ME06.1998
Skills
- Guest Relations
- Customer Service Best Practices
- Suggestive Selling
- Goal Attainment
- Team Meetings
- Inventory Management Software
- Calendar and Scheduling Software
- Work Planning and Prioritizing
- Organization and Prioritization
- Reading Comprehension
- Counseling Techniques
- Calm and Pleasant Demeanor
- strong advocator
Maine State Parent Ambassador
Advocating for the importance of early childhood education as well as any road blocks for under served families.
Timeline
Restaurant Manager
Mastoran Corporation A.k.a Burger King
03.2002 - 02.2016
Stress Management And Anger Management
Biddeford Adult Education
Certification - Medical Billing And Coding
Seacoast Career Schools
High School Diploma -
Old Orchard Beach High School
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