Anthony Chapman
Waterford,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
AVI-SPL
Milwaukee, WI
01.2024 - Current
- Directed operational workflows to enhance efficiency and minimize resource waste.
- Implemented process improvements that streamlined project delivery timelines.
- Mentored and trained team members on best practices and operational standards.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Increased profit by streamlining operations.
Program Manager
AVI-SPL
Schaumburg IL
01.2019 - 01.2024
- Developed and implemented project plans, aligning resources with client objectives.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed stakeholder communications, ensuring clarity on project milestones and deliverables.
- Oversaw budget management, optimizing resource allocation for maximum efficiency.
- Streamlined processes, driving continuous improvement across multiple project initiatives.
Project Manager
AVI-SPL
Schaumburg, Illinois
08.2011 - 01.2019
- Manage small, medium and, large scale projects for a diverse customer base in both new construction as well as customer occupied settings.
- Coordinate necessary resources to address deliverables outlined in the project scope.
- Manage timelines and resources to keep projects on track and under budget.
- Develop schedules for product/solution implementation.
- Conduct a risk review of the project identifying potential issues and develop a contingency plan to proactively address those issues.
- Coordinate and manage the implementation of the product/solution making sure customer expectations are met.
- Proactively manage changes to the project scope while ensuring the project stays on schedule and on budget.
- Communicate with Project Team Members on project status and any changes or obstacles.
- Sustain and grow existing relationships with customers by listening to their needs and presenting them with solutions that best fit their needs.
- Stay current on new and evolving technologies.
- Present products and strategies to customers that they may find to be beneficial in their daily operation.
- Work with Sales Executives to develop pricing for customers.
- Develop and update project documentation
- Developed comprehensive project plans, ensuring alignment with strategic goals.
- Led cross-functional teams to deliver projects on time and within budget.
Project Manager/ Information Systems Analyst
Children's Hospital of Wisconsin
Milwaukee, Wisconsin
01.1998 - 08.2011
- Manage staff, vendors, budgets and all other associated resources to meet timelines and monetary restrictions associated with projects.
- Work cross functionally as part of a project team with other areas of the organization
- Manage installation of a wide variety of technologies in both a new construction and customer occupied environments.
- Coordinate resources to ensure all deliverables within the scope of a project are met.
- Conduct a risk review of the project identifying potential issues and develop a contingency plan to proactively address those issues.
- Communicate project status with team members, senior management and, customers.
- Develop and maintain strong working relationships with Patient Care Providers and other outside entities to expand patient care globally.
- Develop corporate standards for new and existing technologies
- Introduce new technologies designed to increase efficiency and help staff better serve the customer.
- Act as a liaison between the customer and Senior Management. This includes meeting with the customer, listening to their needs and determining future goals, designing a solution that best fits their current as well as future needs, and then presenting this solution to management.
- Manage budgets for videoconferencing and audio/visual hardware and infrastructure.
- Develop, maintain, and expand a Videoconferencing network and Telemedicine program, which now extends 11 medical specialties to patients and families worldwide.
- Set up and manage more than 2000 videoconferences per year
- Videoconferencing and Audio Visual room design, integration, and implementation.
Installer/ Technician
Ameritech/ AT&T
Brookfield, Wisconsin
10.1993 - 01.1998
- Large Business PBX installation
- Installation of cabling infrastructure
- Troubleshoot and repair PBX issues
Education
Masters of Business Administration -
University of Wisconsin, Milwaukee
Milwaukee, WI11-2008
Bachelors - Business Management
University of Wisconsin, Milwaukee
Milwaukee, WI11-2008
Skills
- Excellent interpersonal and communication skills
- Works well in both a team setting and individually
- Very good at listening to customer’s needs and offering solutions to meet those needs
- Strong time management skills
- Microsoft Project experience
- Operations management
- Customer service
Affiliations
- American Telemedicine Association
- Wisconsin Telecommunications Association
Certification
- Polycom- Certified Video Engineer
- Helped make Children’s Hospital of Wisconsin a mentoring hospital for Medical Missions.
- Selected as a presenter for the 2010 American Telemedicine Association Annual Conference
- Avixa Certified Technology Specialist (CTS)
COMMUNITY INVOLVEMENT
Youth Baseball Coach, Youth Football Coach, Fundraising for Youth Athletic Programs
Timeline
Operations Manager
AVI-SPL
01.2024 - Current
Program Manager
AVI-SPL
01.2019 - 01.2024
Project Manager
AVI-SPL
08.2011 - 01.2019
Project Manager/ Information Systems Analyst
Children's Hospital of Wisconsin
01.1998 - 08.2011
Installer/ Technician
Ameritech/ AT&T
10.1993 - 01.1998
Masters of Business Administration -
University of Wisconsin, Milwaukee
Bachelors - Business Management
University of Wisconsin, Milwaukee