Resourceful customer service representative with a strong focus on enhancing efficiency and customer satisfaction. Proven ability to resolve inquiries swiftly and optimize workflow through collaboration and innovative process improvements.
Work History
Customer Service Representative
3 Years 6 Months
CJ Logistics | 08.2022 - 02.2026
Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
Managed order processing and tracking using logistics software, ensuring timely deliveries.
Collaborated with cross-functional teams to address customer concerns and streamline operations effectively.
Implemented process improvements that reduced response times and increased service efficiency.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Order Picker
1 Year 9 Months
Eaton Corporation | 10.2020 - 07.2022
Operated material handling equipment to efficiently pick and transport orders within warehouse environment.
Ensured accurate order fulfillment by following detailed picking lists and verifying product specifications.
Collaborated with team members to streamline packaging processes, improving overall workflow efficiency.
Conducted regular inventory checks to maintain stock accuracy and minimize discrepancies in order processing.
Warehouse Assistant Supervisor
3 Years 5 Months
Tops Products | 04.2017 - 09.2020
Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
Implemented process improvements that enhanced order accuracy and reduced processing time.
Coordinated inventory audits and reconciled discrepancies to maintain stock integrity.
Facilitated communication between departments to streamline shipping and receiving activities.