Anthony C. Jones Jr.
Goodyear,AZ
Overview
3
3
years of professional experience
1
1
Certification
Work History
Experience specialist
Desert Financial Credit Union
04.2024 - Current
- This role focuses on managing and improving every interaction a customer has with a company, from initial inquiry to post-purchase support
- Responsibilities may include conducting customer surveys, analyzing feedback, and implementing strategies to enhance satisfaction and loyalty
Customer Service Representative
Wells Fargo
07.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Used proven techniques to de-escalate angry customers during telephone interactions
- Set up and activated customer accounts
- Improved customer service wait times to mitigate complaints
Debt Collector
Empereon-Constar
02.2022 - 06.2022
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Secured payments by following up with customers which disregarded promise to pay
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Advised debtors on payment options and set up payment plans
Ramp Agent
Southwest Airlines
08.2021 - 01.2022
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Connected electrical power units and service hoses to aircraft
- Managed mechanical, cabin and cargo services for inbound and outbound flights
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
- Collected, sorted and checked baggage tags against flight lists
- Protected customers' baggage from loss, theft and damage
- Used scanners to track parcel information, condition or receipt
Education
High School -
Westview High School
05.2014
Skills
- Client documentation
- Customer relations
- Teamwork mindset
- Records maintenance
- Persuasion strategies
- Performance improvement techniques
- High-energy attitude
- Inbound and Outbound Calling
- Negotiation Skills
- Attention to Detail
Certification
azbop technician licenses in training #Tr03977
Certificates: Google IT support
Timeline
Experience specialist
Desert Financial Credit Union
04.2024 - Current
Customer Service Representative
Wells Fargo
07.2022 - 07.2023
Debt Collector
Empereon-Constar
02.2022 - 06.2022
Ramp Agent
Southwest Airlines
08.2021 - 01.2022
High School -
Westview High School