Anthony Clemente
Las Vegas,NV
Summary
Bilingual Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Equipped with a strong willingness to learn, I am always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Customer Service Representative II
Wawanesa General Insurance
Las Vegas, NV
09.2019 - Current
- Licensed Insurance Producer: NV & OR
- Assist members with general questions or specific issues related to auto insurance policies
- Quote & Bind changes to auto policies.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer policy questions.
Client Service Representative
Customer Engineering Services
Las Vegas, NV
02.2018 - 09.2019
- Client: Photo Lab at Wal Mart & Sam's Club stores
- 31 Stores in 3 states NV, UT, AZ
- Trained all lab associates on the proper use of the various commercial printers as well as the software that controls the photo lab.
- Trained All lab associates in the creative assembly of photo-related gift items made in- store, as well as the use of proprietary tools & equipment.
- In a customer service role, I worked directly with Wal Mart customers to answer questions about the use of the photo kiosks to order photo products.
- In a sales role, I would cross-sell from a full catalog of products that were available to order.
Team Coordinator / Case Manager
Sutherland Global Services
Las Vegas, NV
07.2016 - 02.2018
- Training & coaching a team of phone agents in a traditional call center.
- Research and troubleshoot problems using available resources
- Mediate situations between guests and hosts.
- Proactively and independently work to meet target metrics.
- Provide knowledgeable, friendly client service to clients worldwide.
- Resolve customer challenges by identifying and escalating issues appropriately.
- Monitored team progress against goals set by the team leader and provided feedback accordingly.
- Conducted regular performance reviews with individual team members to assess progress towards goals.
- Delivered high-quality service by responding quickly to client issues and addressing concerns successfully.
Vice President, General Manager
Can You Imagine (CYI, INC.)
Chatsworth, CA
08.2000 - 10.2015
- Manage office & warehouse operations including customer service, art department, new product development, shipping and receiving, inventory control, technology, sales, marketing and a staff of 40+
- Serve as first point of contact to legal team on all legal matters including royalty calculation and the review of licensed products and contracts
- Frequent overseas travel (Hong Kong & China) for product sourcing, product development & engineering
- Organize domestic and international trade shows
- Direct graphic design team in all aspects of creative strategy including product catalog, packaging design, and content
- Spearhead e-mail marketing campaigns and create press releases and public service announcements
- Led company through successful launch of a new website, coordinating all content and layout with outside design team.
Education
Linguistics Major -
UCLA
Los Angeles, CASkills
- Licensed Insurance Producer
- Client Complaint Resolution
- Employee Training
- Operations Management
- Creative Direction & Copywriting
- Strategy Development / Execution
- Team Building & Leadership
- Processes / Procedures Development
- Finances & Budgeting
- Staff Training & Development
- Performance Indicators Analysis
- Research & Analytical Problem-solving
- Mediation
- Task Management
- Target Metrics
Hobbies & Interests
I am a music lover (I have a pretty amazing collection of vinyl albums - mostly British imports), I love animals and I love to restore / refinish furniture in my spare time.
Timeline
Customer Service Representative II
Wawanesa General Insurance
09.2019 - Current
Client Service Representative
Customer Engineering Services
02.2018 - 09.2019
Team Coordinator / Case Manager
Sutherland Global Services
07.2016 - 02.2018
Vice President, General Manager
Can You Imagine (CYI, INC.)
08.2000 - 10.2015
Linguistics Major -
UCLA
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