ANTHONY CLEMONS JR.
Dallas,TX
Summary
Results-driven operations and client support professional with over 15 years of experience managing cross-functional partnerships, optimizing workflows, and delivering actionable data-driven insights. Demonstrated expertise in supporting enterprise-level stakeholders, enhancing operational efficiency, and elevating customer experience. Proficient in Salesforce, reporting, and process improvement, with a strong emphasis on collaboration, execution, and continuous learning. Strategic thinker dedicated to driving impactful results and fostering a culture of excellence within teams.
Overview
13
13
years of professional experience
Work History
Sr. Product Support Analyst
McKesson
02.2025 - 02.2026
- Handled weekly caseload of 30–50 support inquiries from pharmacies, maintaining accuracy and efficiency in resolution
- Partnered with internal teams (product, engineering, operations) to improve workflows and service delivery
- Offered specialized product and technical support for 340B architect upholding compliance and operational integrity
- Developed training materials and client-facing resources to enhance user experience
- Developed detailed step-by-step guides addressing common 340b errors, decreasing frequency of client inquiries.
Sales Operations Support Analyst
CVS Health
08.2022 - 12.2024
- Improved operational efficiency and sales performance by optimizing workflows, reporting processes, and data management using Salesforce, MicroStrategy, and other business systems.
- Managed and resolved 50+ cases weekly from Account Managers, Sales Executives, and PBM partners, consistently meeting service-level expectations while ensuring accurate and timely issue resolution.
- Analyzed trends and identified process improvement opportunities, contributing to increased Salesforce adoption, improved data integrity, and enhanced team productivity.
- Collaborated with cross-functional teams to resolve complex operational issues, streamline workflows, and improve the overall customer experience.
- Administered Salesforce user access, maintained data accuracy, and developed training materials and knowledge resources that reduced support requests by 20% and increased user self-sufficiency.
- Leveraged CRM and reporting tools to monitor performance metrics, provide actionable insights, and support business decisions that drove operational excellence.
Help Desk Analyst
Butt City Soap
06.2021 - 08.2022
- Delivered remote tech support, achieving 95% first-call resolution, improving user satisfaction.
- Facilitated store manager training that enhanced system engagement, improved operational processes, and increased efficiency.
- Optimized franchise operations, enhancing user access, and ensuring system reliability.
- Collaborated on tech upgrades, leading to a 20% increase in system uptime.
- Designed training programs, equipping managers with skills for operational success.
Technology Specialist
Uber Technologies
01.2019 - 06.2021
- Facilitated in-person tech support cutting resolution times by 40% and optimizing driver efficiency.
- Resolved escalations with professionalism and empathy, guaranteeing satisfaction of customer inquiries
- Collaborated with teams to refine policies, ensuring scalability and compliance.
- Elevated security standards by optimizing account management practices. Implemented rigorous policy enforcement to strengthen fraud detection mechanisms.
Help Desk Consultant
MassMutual Financial Group
08.2013 - 08.2017
- Conducted CRM workshops, enhancing advisor productivity by over 30% and Salesforce use by 60%.
- Delivered efficient reporting solutions, reducing task turnaround times by nearly 25%.
- Implemented workflows to boost operational efficiency and support scalable growth.
- Streamlined help desk operations, improving response times and customer satisfaction.
- Developed a centralized knowledge base, empowering clients with self-service options.
Education
Bachelor of Business Administration (BBA) - Business Administration
Strayer University
Charlotte, NC01-2015
Skills
- Troubleshooting
- Process Improvement
- Effective communication
- Team Collaboration
- Compliance management
- Conflict Resolution
- Time Management
- Client Onboarding
Timeline
Sr. Product Support Analyst
McKesson
02.2025 - 02.2026
Sales Operations Support Analyst
CVS Health
08.2022 - 12.2024
Help Desk Analyst
Butt City Soap
06.2021 - 08.2022
Technology Specialist
Uber Technologies
01.2019 - 06.2021
Help Desk Consultant
MassMutual Financial Group
08.2013 - 08.2017
Bachelor of Business Administration (BBA) - Business Administration
Strayer University