Anthony Cocco
Spring City
Summary
I am a highly motivated and results-oriented Operations Manager with a strong background in the Telecom industry. Proven track record of driving operational efficiency, optimizing processes, and delivering exceptional customer service. Seeking a challenging role to utilize my leadership skills and industry knowledge to contribute to the success of a telecom organization.
Overview
15
15
years of professional experience
Work History
Operations Manager
CTDI - Communications Test Design
04.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Warehouse/Logistics Manager
CTDI - Communications Test Design
11.2019 - 04.2022
- Improved customer satisfaction by maintaining accurate inventory levels and timely fulfillment of orders.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
- Fostered a strong team culture by empowering employees, encouraging open communication, and recognizing top performers.
- Streamlined warehouse operations by implementing efficient inventory management processes.
Production Control Coordinator
CTDI - Communications Test Design
04.2015 - 10.2019
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Increased on-time deliveries to customers by consistently tracking orders and addressing potential delays proactively.
- Provided training for team members on best practices in production control procedures, fostering a culture of continuous learning.
- Managed change requests effectively through evaluation of potential impacts on existing schedules before implementation.
Shipping and Receiving Clerk
CTDI - Communications Test Design
01.2010 - 04.2015
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
GED -
Delaware County Community College
Media, PASkills
- Operations Management
- Process Improvement
- Team Leadership
- Strategic Planning
- Customer Service
- Problem Solving
- Data Analysis
- Vendor Management
- Telecom Technologies
- Communication Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Planning and implementation
- Staff management
- Inventory management
- Client relationships
- Inventory control
- Logistics management
- KPI tracking
- P&L management
Timeline
Operations Manager
CTDI - Communications Test Design
04.2022 - Current
Warehouse/Logistics Manager
CTDI - Communications Test Design
11.2019 - 04.2022
Production Control Coordinator
CTDI - Communications Test Design
04.2015 - 10.2019
Shipping and Receiving Clerk
CTDI - Communications Test Design
01.2010 - 04.2015
GED -
Delaware County Community College
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