Anthony Colombo
Clinton Township,MI
Summary
Self-motivated university senior majoring in Environmental Health and Safety. Seeking to apply safety knowledge in an occupational safety and health internship. Detail oriented, highly experienced customer service call center agent with 7+ years of experience in assisting with urgent matters, effectively communicating with customers and clients, and adapting to fast paced work changes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Agent
Rochester Telemessaging Center
04.2016 - Current
- Maintain taking over 100 calls per 8-hour shift.
- Two-time recipient of the Association of TeleServices International Award of Excellence.
- Specialize in documenting detailed messages for businesses in the healthcare field, HVAC, electrical and plumbing industries, and funeral homes.
- Assist clients with managing their accounts through posting on-call schedules for doctors and technicians.
- Acting supervisor duties including: taking client complaints, addressing issues with call center agents, and managing breaks.
Press Assistant/Ink Tech
Whitlam
05.2013 - 04.2016
- Completed labeling for Globally Harmonized System labeling for solvents, inks, and waste bins.
- Assisted with preventative maintenance on roll form printing presses and setting up printing presses for jobs.
- Supervised label quality for highly sensitive labels used in the auto industry and government sectors.
Sales Associate
ACO Hardware Store
07.2009 - 08.2013
- Trained in register duties and loss prevention at the register.
- Trained on sales floor safety and stock room safety while using a pallet jack and ladder.
- Prepared the store for inventory and assisted with keeping inventory numbers up to date.
Education
Bachelor of Science - Environmental Health And Safety
Oakland University
Rochester, MI12.2025
Skills
- Microsoft Word
- Excel
- PowerPoint
- Compliance Management
Certification
- MIOSHA Level One-Safety & Health General Industry Certificate, 10/25/23
- Association of Teleservice International Certification, 06/01/18
Education Certificates
- Oakland University, Rochester, MI, Bachelors of Science, Environmental Health & Safety, In Progress, Winter of 2025
- Macomb Community College, Clinton Township, MI, Associates, General Studies
Timeline
Lead Agent
Rochester Telemessaging Center
04.2016 - Current
Press Assistant/Ink Tech
Whitlam
05.2013 - 04.2016
Sales Associate
ACO Hardware Store
07.2009 - 08.2013
Bachelor of Science - Environmental Health And Safety
Oakland University