Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Cortez

Frost,TX

Summary

Dynamic employee with a proven track record in enhancing customer experiences and driving sales. Skilled in merchandise management and customer service, I excel at creating inviting displays and ensuring client satisfaction. A fast learner, hard worker, ambitious, eager to learn and I thrive in fast-paced environments and consistently meet sales goals.

Overview

10
10
years of professional experience

Work History

Department Manager

Hobby Lobby
08.2023 - Current
  • Responsible for maintaining cleanliness, stocking freight, and assisting customers in person or on the phone with great customer service, handling cash as a cashier, counting back change and calculating discounts using percentage.

Lead Server

Double Nickel Steakhouse
02.2019 - 06.2023
  • Trained future staff how to deliver outstanding fine dining service and customer service skills.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Led wine and food sales in all of restaurant.

Server

Hayashi Japanese Steakhouse
05.2017 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options to customers to increase restaurant sales.

Sales Associate

Academy Sports + Outdoors
10.2015 - 08.2016
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Ensured customers received the product that best fit their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Finance

Texas Tech University
Lubbock, TX

High School Diploma -

Waxahachie High School
Waxahachie, TX
05-2015

Skills

  • Communication skills
  • Customer service
  • Sales
  • Leadership

Timeline

Department Manager

Hobby Lobby
08.2023 - Current

Lead Server

Double Nickel Steakhouse
02.2019 - 06.2023

Server

Hayashi Japanese Steakhouse
05.2017 - 08.2019

Sales Associate

Academy Sports + Outdoors
10.2015 - 08.2016

Finance

Texas Tech University

High School Diploma -

Waxahachie High School

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Anthony Cortez