Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper

BRITTANY STEVENS

Ocala,FL

Summary

Hard-working Psychology major ([GPA_VALUE] GPA) currently attending University of Phoenix, with 10+ years of work experience. I have reached many targets that received awards for the corporation. I am aimming to leverage a proven knowledge of food preparation, quality control, and customer service skills to successfully fill the Department Manager role at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals and career objective.

Overview

1
1
Certification

Work History

DEPARTMENT MANAGER

Iilas, McDonald's
Ocala
05.2022 - 06.2022
  • Work the table (make the sandwiches)
  • Pick up change orders
  • Conduct a deposit
  • Customer service, quality
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

DEPARTMENT MANAGER

EGA Investments, McDonald's
Ocala
03.2012 - 05.2012
  • Scheduled coverage during peak traffic periods, fostering positive customer experiences
  • Delivered excellent customer service, driving quality shopping experiences
  • Trained and supervised associates on customer service excellence and strong company culture
  • Prepared new supervisors by delivering appropriate training and ongoing mentoring
  • Delivered constructive feedback and developmental support to department staff
  • Maintained knowledge of product ranges and services to improve

Education

BACHELOR OF SCIENCE (B.S - PSYCHOLOGY

University of Phoenix

Skills

  • BSCOM/435 CREATIVITY AND
  • COMMUNICATION
  • COMM/400 MANAGEMENT
  • COMMUNICATION SKILLS
  • BUS/212 FOUNDATIONS OF BUSINESS
  • Customer experience
  • Additional skills
  • Multitasker
  • Fast learner
  • Customer Service
  • Training and Development
  • Employee Relationships

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager
  • Area of certification Training - Timeframe

Timeline

DEPARTMENT MANAGER

Iilas, McDonald's
05.2022 - 06.2022

DEPARTMENT MANAGER

EGA Investments, McDonald's
03.2012 - 05.2012

BACHELOR OF SCIENCE (B.S - PSYCHOLOGY

University of Phoenix

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