Anthony D'Amico
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
22
22
years of post-secondary education
Work History
Customer Service Agent
Alaska Airlines
01.2016 - 03.2019
- Responded to guest inquiries and performed various tasks in ticketing, check-in, and boarding areas in a fast-paced environment
- Evaluated and prepared flights by arranging seat assignments and load, coordinating special meals, and upgrades
- Performed boarding and gate duties (e.g., checking flight tickets, assisting, and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Assistant Manager
Focus Fitness Club
01.2021 - 03.2023
- Recruited, hired, trained, and developed a high performing staff consisting of member service representatives, and cleaners
- Drove sales and member experience metrics such as EFT growth, upgrades to memberships, performing cancellation requests, merchandise sales, use of trainers, and social reviews
- Provided leadership within a team to achieve club goals
- Managed marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Increased sales through effective merchandising strategies and targeted promotions.
Inside Sales Specialist
Visitors Coverage
03.2019 - 03.2020
- Clearly documented and logged customer details through all forms of communication
- Attended to customer calls, emails, and chats; identify and analyzed customer needs
- Created solutions for customers and ensured a smooth sales process to close sales.
Shift Lead Manager
Peet's Coffee
08.2023 - 03.2024
- Facilitated effective communication within the team by conducting regular meetings and encouraging an open-door policy approach.
- Implemented cost-saving measures while maintaining quality standards, contributing to improved profitability margins.
- Assisted in the recruitment process, selecting top talent to join our dynamic team of professionals.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
Education
Bachelor of Science - Aviation Management And Operations
San Jose State University
San Jose, CA 05.2001 -
Associate of Science - Aviation
De Anza College
Cupertino, CA 05.2001 - 05.2023
Skills
Operating specialized equipment and machinery (eg, airport jet bridges, exercise equipment)
Operated Point-of-Sale (POS) systems (eg, DataTrak, Image)
Interpersonal skills (eg, verbal/nonverbal communication, public speaking, and active listening)
Data Collection
Complaint resolution
Complaint Handling
Problem-solving abilities
Escalation management
Computer Proficiency
Customer Relations
Timeline
Shift Lead Manager
Peet's Coffee
08.2023 - 03.2024
Assistant Manager
Focus Fitness Club
01.2021 - 03.2023
Inside Sales Specialist
Visitors Coverage
03.2019 - 03.2020
Customer Service Agent
Alaska Airlines
01.2016 - 03.2019
Bachelor of Science - Aviation Management And Operations
San Jose State University
05.2001 -
Associate of Science - Aviation
De Anza College
05.2001 - 05.2023