Anthony Dandonoli

Drove revenue growth by 278% within six months through strategic bay and technician utilization.

Fostered relationships to become a DRP center for Geico, Progressive, Mapfree and Element Fleet

Achieved a Icar Gold status shop through continued education of Estimators and Technicians

• Directed daily operations of Ford Service, Parts , Quick Lane,and Bodyshop to ensure efficient workflow.
• Attained and Maintained a 130% absorption percentage through dispatching and work flow management
• Maintained a high level of employee satisfaction while maintaining industry leading CSI

• Managed daily operations, ensuring efficient workflow and high-quality service delivery.
• Oversaw budgeting and financial forecasting to optimize profit margins and reduce costs.
• Developed marketing strategies to increase customer engagement and drive sales growth.
• Trained and mentored new staff, fostering a culture of continuous improvement and excellence.
• Oversaw staff training programs to enhance team skills and performance.

• Managed daily operations of service department to ensure optimal customer satisfaction.
• Oversaw scheduling and workflow for service technicians to enhance efficiency.
• Implemented training programs for new staff to improve service quality and performance.
• Developed strategies to reduce service turnaround times and increase customer retention.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.