Culinary
Anthony Dann
Customer Service
Bridgeport,NY
Summary
Hardworking and passionate individual with strong organizational skills eager to secure entry-level Barista position in a team-oriented, diverse environment. Ready to help the team achieve company goals.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Independent Contractor - Ride Share
Uber And Lyft
, FL & NY
08.2016 - Current
- Delivers outstanding service to customers to maintain and extend relationships for future business opportunities.
- Effectively communicates with clients to efficiently understand their needs.
- Evaluates trends to understand competitive environments and assess current strategies.
- Maintains 4.94-star rating for Uber and 5-star rating for Lyft in customer satisfaction.
Customer Service Manager
OfficeMax
Cape Coral, FL
12.2015 - 08.2016
- Collected customer feedback and implemented any necessary changes to exceed customer satisfaction goals.
- Supervised up to 10 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products and/or services to help with retention and drive sales.
- Worked with upper management to launch and manage promotional activities and ad campaigns.
- Reviewed weekly invoices on incoming merchandise to maintain its accuracy while securing higher valued items.
Senior Sales Consultant
OfficeMax
Cicero, NY
09.2013 - 11.2015
- Directed IT services, counseled 5-10 associates and collaborated with senior management on strategic planning for new and upcoming promotional services.
- Led customer system upgrades, analysis and resolution of end user hardware and software issues.
- Generated new technology service sales with 99% success rate through effective inquires and relationship building.
- Exceeded customer requirements with accurate and deliverable solutions in 1-3 day turnaround.
Fitness Center Assistant
Onondaga Community College
Syracuse, NY
03.2010 - 12.2011
- Utilized recordkeeping processes and procedures as outlined by supervisor.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Minimized injury risks by advising clients about form and proper clothing.
- Offered accurate and up-to-date information and advice on fitness.
Adaptive Technology Assistant -Disability Services
Onondaga Community College
Syracuse, NY
06.2009 - 12.2011
- Assisted supervisor with meeting the students overall accommodations, and adaptation of new learning styles.
- Installed and configured software for students to access coursework.
- Translated print media into digital and braille formats.
Web Press Operator
Paper Conversions Incorporated
Syracuse, NY
07.2004 - 08.2006
- Maintained digital and physical controls to regulate flow of adhesive, primer, and release to plate cylinder, before, during, and after each job.
- Performed a moderate level of machinery maintenance on a web press, utilizing power tools to change out parts and the cleaning of the web press.
- Frequently conducted test cuts to ensure quality control.
- Worked flexible hours; night, weekend, and swing shifts.
Prep Cook
Doug's Fish Fry
Mattydale And Clay, NY
07.2000 - 07.2004
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained food safety and sanitation standards.
Education
Associate of Applied Science - Computer Information Systems
Onondaga Community College
Syracuse, NY 08.2008 - 05.2012
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY 06.2002 - 06.2002
Skills
Flexible & Adaptable
Food preparation and safety
Friendly and outgoing
Point of sale operation
Interests
Helping Others
Technology
Sports
Timeline
Independent Contractor - Ride Share
Uber And Lyft
08.2016 - Current
Customer Service Manager
OfficeMax
12.2015 - 08.2016
Senior Sales Consultant
OfficeMax
09.2013 - 11.2015
Fitness Center Assistant
Onondaga Community College
03.2010 - 12.2011
Adaptive Technology Assistant -Disability Services
Onondaga Community College
06.2009 - 12.2011
Associate of Applied Science - Computer Information Systems
Onondaga Community College
08.2008 - 05.2012
Web Press Operator
Paper Conversions Incorporated
07.2004 - 08.2006
High School Diploma -
Cicero-North Syracuse High School
06.2002 - 06.2002
Prep Cook
Doug's Fish Fry
07.2000 - 07.2004