Jeremiah Sampson

• Maintained up to date knowledge of products and services , ride share, community social events.
• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Worked to address all customer or rider concerns in a timely and effective manner.
• Handled large volume of emails, queries on a day to day basis with a sense of calm and good work ethic.
• Developed successful tactics to sell rider app services and deals to customers.

• Greeted our drivers with enthusiasm with a delightful and helpful attitude.
• Provided public and potential guests with up to date information about and promotional offerings.
• Effectively drove customers or riders to designated destinations with no issues.
• Responded to rider or customer complaints in a professional and effective way.
• Provided superiors with work logs to upper management and participate in different pilots for a calendar year or periods.

● Handled sales transactions and returns in a timely manner.

● Answered all questions regarding debit and credit payment processing and promotions.

● Aimed to retain customers satisfied and an overall great experience with Wells Fargo.