Summary
Overview
Work History
Education
Skills
Timeline
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Theodore Ayah

New York,NY

Summary

Dynamic professional with a proven track record at Mini Circuits Lab, excelling in data-driven problem resolution and strong communication. Recognized for maintaining high customer satisfaction as an Independent Contractor with Uber and Lyft Technologies, leveraging emotional intelligence to foster positive relationships and ensure timely deliveries. Committed to excellence in every aspect of service.

Overview

14
14
years of professional experience

Work History

Independent Contractor (Ride-share)

Uber And Lyft Technologies
02.2016 - Current
  • completed more than 40,000 rides in the past 8 years
  • Achieved more than 15000 five star rated reviews
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Communicated with passengers regarding estimated time of arrival.

Shipping and Receiving Clerk

Mini Circuits Lab
02.2011 - 03.2014
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

Bachelor of Science - Management Information Systems

CUNY. York College
Queens, NY
02-2020

Skills

  • Strong communication abilities
  • Strong emotional intelligence
  • Data-driven problem resolution
  • Strong team collaboration
  • Intermediate skills:

Data cleaning

Data wrangling

Data manipulation

SQL Language

Timeline

Independent Contractor (Ride-share)

Uber And Lyft Technologies
02.2016 - Current

Shipping and Receiving Clerk

Mini Circuits Lab
02.2011 - 03.2014

Bachelor of Science - Management Information Systems

CUNY. York College

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Theodore Ayah