Anthony De La Cruz
Coral Springs,FL
Summary
Problem-solving technician of 6+ years with a strong background in onsite and hardware/software installation. Proven track record of increasing the all net sales of 30 McDonald's locations by 4% through my tenure with the company. Experienced in finishing multiple projects through effective communication and collaboration with my team.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Onsite Technician
McDonald's
Miami, FL
01.2021 - Current
- Resolved complex technical issues, resulting in higher system performance and reduced downtime.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Managed multiple projects simultaneously while adhering to strict deadlines, resulting in successful completion of tasks.
- Improved customer satisfaction by providing timely and efficient technical support onsite.
- Conducted routine maintenance on POS hardware/software appliances to enhance operational efficiency.
- Trained staff on proper use of technology and troubleshooting techniques, improving overall competency.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02-2025
Skills
- Remote support
- Operating system support
- Network connectivity
- Hardware installation
- Hardware upgrades
- Teamwork and collaboration
- Routine maintenance
- Software updates
- Problem-solving
- Effective communication
Accomplishments
- Used Microsoft Excel to automate and send multiple daily Sales/Service spreadsheets to the entire franchise.
- Collaborated with team of 3 onsite technicians in the latest software upgrade of Windows on all POS devices. Approximately 760 devices in a 6 month frame.
- Achieved amazing recognition with the franchise through effective communication, collaboration and work performance.
Certification
- CAPM - Certified Associate in Project Management
- OTP Pro- Onsite Technology Professional for McDonald's
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Onsite Technician
McDonald's
01.2021 - Current
Bachelor of Science - Business Administration
Colorado Technical University