Lisa Martinez
Taos,New Mexico
Summary
Offering solid foundation in computer systems and network configurations, eager to learn and develop in professional IT environment. Brings solid grasp of fundamental IT concepts, including network security and system maintenance, and pairs it with problem-solving skills and attention to detail.
Overview
3
3
years of professional experience
Work History
Onsite Technician
Sharp Electronics
Taos, NM
09.2025 - Current
- Installed and configured electronic systems for optimal performance.
- Diagnosed technical issues and implemented effective solutions to reduce downtime.
- Conducted routine maintenance on equipment to ensure reliability and efficiency.
- Developed documentation for technical processes to improve knowledge sharing among staff.
IT Generalist
Santa Claran Hotel & Casino
Española, NM
10.2024 - 08.2025
- Manage IT infrastructure across multiple departments, ensuring stable operations for critical business systems.
- Troubleshoot hardware, software, and network issues, reducing downtime and improving response times.
- Oversee system updates, vendor coordination, and ensure compliance with IT standards.
- Maintain detailed technical documentation and track IT assets to improve planning and accountability.
Technical Support Specialist
Taosnet
Taos, NM
01.2023 - 01.2024
- Resolved technical issues for clients via phone, email, and chat support.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with engineering team to identify recurring issues and propose solutions.
- Assisted in implementing system upgrades, ensuring minimal disruption to services.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
Bachelor of Science - Computer Information and Technology
Northern New Mexico College
01.2023
Skills
- Operating system support
- Remote support
- Network connectivity
- Wireless networking
- Hardware installation
- Application support
- Printer support
- Software updates
- Software configuration
- Device repair
- Customer service
- Problem-solving
- Multitasking
- Admin Office 365
Timeline
Onsite Technician
Sharp Electronics
09.2025 - Current
IT Generalist
Santa Claran Hotel & Casino
10.2024 - 08.2025
Technical Support Specialist
Taosnet
01.2023 - 01.2024
Bachelor of Science - Computer Information and Technology
Northern New Mexico College