Summary
Overview
Work History
Skills
Timeline
Generic

Anthony Delafuente

San Antonio,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably as a Senior Sales Associate at Shell Gas Station. Skilled in upselling and retail loss prevention, with a proven track record of enhancing customer satisfaction and driving sales growth. Excels in building rapport and team leadership, consistently achieving and surpassing sales targets.

Overview

7
7
years of professional experience

Work History

Sales Associate

Its sugar
San Antonio, TX
11.2024 - 01.2025
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers to determine wants or needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer inquiries regarding product features, pricing, and availability.

Sandwich Artist

Subway
San Antonio, TX
11.2023 - 07.2024
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Organized inventory for efficient restocking of products.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.

Cashier

Balcony's food store
San Antonio, TX
02.2023 - 09.2023
  • Adhered to social distancing protocols and wore mask or face shield.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed customer payments quickly and returned exact change and receipts.

Senior Sales Associate

Shell Gas Station
San Antonio, TX
04.2019 - 02.2023
  • Replenished and arranged items to maintain appearance.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recruited, hired and trained new hires to optimize profitability.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained attractive merchandise displays to maximize purchases.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified low turn stock and used various strategies to move them, saving space and increasing capital.
  • Managed cash register operations using POS system and processed sales and returns.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.

Cook

Churches Chicken
San Antonio, TX
05.2018 - 04.2019
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Adhered to food safety standards when storing and preparing foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Received and stored food and supplies.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Made meals in accordance with company standards and requirements.

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Building rapport
  • Contract preparation
  • Reliable and punctual

Timeline

Sales Associate

Its sugar
11.2024 - 01.2025

Sandwich Artist

Subway
11.2023 - 07.2024

Cashier

Balcony's food store
02.2023 - 09.2023

Senior Sales Associate

Shell Gas Station
04.2019 - 02.2023

Cook

Churches Chicken
05.2018 - 04.2019
Anthony Delafuente