Anthony Delafuente
San Antonio,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably as a Senior Sales Associate at Shell Gas Station. Skilled in upselling and retail loss prevention, with a proven track record of enhancing customer satisfaction and driving sales growth. Excels in building rapport and team leadership, consistently achieving and surpassing sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate
Its sugar
San Antonio, TX
11.2024 - 01.2025
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
Sandwich Artist
Subway
San Antonio, TX
11.2023 - 07.2024
- Ensured all menu items were prepared in accordance with health and safety standards.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Organized inventory for efficient restocking of products.
- Trimmed meats and cheeses for sandwiches as needed.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
Cashier
Balcony's food store
San Antonio, TX
02.2023 - 09.2023
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
Senior Sales Associate
Shell Gas Station
San Antonio, TX
04.2019 - 02.2023
- Replenished and arranged items to maintain appearance.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Greeted and assisted customers to foster positive experiences.
- Maintained attractive merchandise displays to maximize purchases.
- Listened to customer needs to identify and recommend best products and services.
- Identified low turn stock and used various strategies to move them, saving space and increasing capital.
- Managed cash register operations using POS system and processed sales and returns.
- Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
Cook
Churches Chicken
San Antonio, TX
05.2018 - 04.2019
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Received and stored food and supplies.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Made meals in accordance with company standards and requirements.
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Building rapport
- Contract preparation
- Reliable and punctual
Timeline
Sales Associate
Its sugar
11.2024 - 01.2025
Sandwich Artist
Subway
11.2023 - 07.2024
Cashier
Balcony's food store
02.2023 - 09.2023
Senior Sales Associate
Shell Gas Station
04.2019 - 02.2023
Cook
Churches Chicken
05.2018 - 04.2019