Anthony Delaura
Shandaken,NY
Summary
Dynamic and results-driven professional with a proven track record at ORDA, excelling in customer service and effective communication. Enhanced client satisfaction and repeat business through strong relationship-building skills. Recognized for attention to detail and problem-solving abilities, ensuring a positive experience for both clients and team members.
Overview
3
3
years of professional experience
Work History
Rental Associate
ORDA
Highmount, NY
11.2024 - 03.2025
- Assisted clients with answering questions and clarifying concerns.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Promoted a positive work environment by fostering collaboration and open communication among team members.
- Arranged for cleaning and upkeep to keep equipment presentable for customers.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Rental Associate
ORDA
Highmount, NY
11.2023 - 03.2024
- Assisted clients with answering questions and clarifying concerns.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Promoted a positive work environment by fostering collaboration and open communication among team members.
- Arranged for cleaning and upkeep to keep equipment presentable for customers.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Child and Youth Program Assistant
ORDA
Highmount, NY
11.2022 - 03.2023
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Child and Youth Program Assistant
ORDA
Highmount, NY
11.2021 - 03.2022
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Education
Regents Diploma -
Onteora Central School District
Boiceville, NY06.2025
Certification - Auto Collision
BOCES
Port Ewen, NY06.2025
Skills
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Equipment inspections
- Time management abilities
Timeline
Rental Associate
ORDA
11.2024 - 03.2025
Rental Associate
ORDA
11.2023 - 03.2024
Child and Youth Program Assistant
ORDA
11.2022 - 03.2023
Child and Youth Program Assistant
ORDA
11.2021 - 03.2022
Regents Diploma -
Onteora Central School District
Certification - Auto Collision
BOCES