ANTHONY DESALVATORE
Menifee,CA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
United Health Group
11.2021 - 05.2025
- Efficiently operated and managed a multi-line PBX system, handling incoming and outgoing calls for the organization
- Provided excellent customer service by promptly answering inquiries, transferring calls to appropriate departments, and taking accurate messages
- Maintained an organized call log, documenting all incoming and outgoing calls with detailed information
- Managed voicemail systems, ensuring messages were delivered in a timely manner to the intended recipients
- Effectively handled emergency situations by following established protocols and notifying appropriate personnel
Operator/Admissions Representative
Corona Regional Medical Center
Corona, CA
05.2017 - 11.2021
- Reporting to the Manager of Access Services, this position operates telephone switchboard to relay incoming, outgoing, and interoffice calls
- Oversees all hospital alarms and responds efficiently when they signal or sound off
- Handles emergency response matters for Security or Disaster situations
- Responsible for assisting patients and visitors at the information counter
- Discharge and transfer patients from computer system
Education
Licensed Vocational Nursing -
American Career College
Ontario, CA03.2026
Health Administration -
California Baptist University
Riverside, CA11.2024
Skills
- Customer service and engagement
- Time management
- Computer literacy
- Communication skills
- Active listening
- Empathy
- Problem resolution
- Patience
- Telecommunications systems
- HIPAA compliance
- Patient care
- Team collaboration
Certification
- First Aid Certification
- Driver's License
- CPR Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Customer Service
United Health Group
11.2021 - 05.2025
Operator/Admissions Representative
Corona Regional Medical Center
05.2017 - 11.2021
Licensed Vocational Nursing -
American Career College
Health Administration -
California Baptist University