Anthony DiBacco
Palm Bay,FL
Summary
Dynamic Guest Services Manager with a proven track record at Playhouse Square, enhancing client engagement by 20% and expertly managing large-scale events. Skilled in strategic sourcing and cross-departmental collaboration, I excel in resolving customer concerns and fostering team development to deliver exceptional experiences.
Overview
9
9
years of professional experience
Work History
Guest Services Manager
Playhouse Square
01.2022 - Current
- Strengthened client relationships by increasing subscriber engagement by 20%, fostering retention and satisfaction that encompass a subscriber base of 46,000 guests.
- Coordinated 10+ large-scale events annually, ensuring seamless execution across 11 venues, with audiences of up to 3,000 attendees.
- Managed procurement projects, including vendor evaluation, proposal development, invoicing, and logistics, to deliver specialized equipment and services for accessibility needs, adhering to budgets and timelines.
- Partnered cross-departmentally to identify and address operational needs, including devices, staffing logistics, and specialized equipment, ensuring efficient resource allocation.
- Established effective communication protocols to address client inquiries across online, phone, and in-person channels.
- Partnered with executives and technology vendors to optimize reporting systems, leveraging Salesforce and other applications for enhanced operations.
House Manager
Playhouse Square
04.2018 - 12.2021
- Managed scheduling, contact lists, and performance reports for 100+ volunteers and staff during high-capacity events.
- Documented and tracked guest interactions, escalating data to management teams for analysis and follow-up.
- Ensured all nightly event data and attendance logs were recorded and verified before submission.
Intervention Specialist
Nordonia Hills City School District
07.2016 - 12.2021
- Developed 30+ IEPs a year to support diverse learning needs.
- Collaborated with educators to implement effective intervention strategies.
- Monitored student progress and adjusted interventions as necessary.
- Trained staff on best practices for supporting students with disabilities.
- Guided families regarding resources and educational options.
- Promoted a positive learning environment by incorporating social-emotional learning strategies into daily activities.
Recreation Team Member
Disney Cruise Lines
12.2017 - 05.2018
- Delivered high-quality guest experiences while ensuring safety and operational efficiency across recreational activities.
- Ensured safety and enjoyment for 100s of guests across various recreational environments as a certified lifeguard.
- Partnered with over 15+ cross-functional teams to maintain seamless service delivery and logistics.
Education
Bachelor of Science - Special Education
University of Akron
Akron, OH12.2014
Skills
- Client engagement strategies
- Event management
- Strategic sourcing management
- Vendor assessment
- Cross-departmental collaboration
- Team development
- Customer complaint resolution
- Clear interpersonal communication
- Customer engagement
Websites
Timeline
Guest Services Manager
Playhouse Square
01.2022 - Current
House Manager
Playhouse Square
04.2018 - 12.2021
Recreation Team Member
Disney Cruise Lines
12.2017 - 05.2018
Intervention Specialist
Nordonia Hills City School District
07.2016 - 12.2021
Bachelor of Science - Special Education
University of Akron