Extremely driven & dependable employee looking to obtain a leadership & sales position with a company that continuously strives to grow within an ever-changing competitive marketplace utilizing my relationship building, product knowledge, and sales skills
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Insurance Agent
Crowley Insurance Agency Inc
East Syracuse, NY
08.2020 - Current
Developed relationships with new clients through cold calling and referrals from existing customers.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage levels.
Created video tutorials on specific insurance topics to help our clients understand the coverages we offer and coverage they need
Maintained high standards of customer service at all levels helping grow the company to a 5.0 star Google rating with over 600 reviews
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Prepared personalized video proposals for our clients to compare their current policy to what we prepared for them to highlight gaps in coverages
Readers digest winner for Central New York's favorite insurance agency for both 2022 and 2023.
Sales Manager
Burdick BMW Inc
Cicero, NY
07.2001 - 03.2020
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Managed daily operations of sales department, including supervision of staff members.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Oversaw both new & pre-owned vehicle inventory and pipeline to make sure we had the right balance of product from a variety and pricing standpoint to be as profitable and sustainable as possible.
Regularly worked with ownership and BMW North America to facilitate the dealership met specific guidelines set by corporate regarding showroom layout & design, digital displays, and New/Certified Pre-Owned inventory signage.
Annually led the coordination of several off site marketing events including the Ronald McDonald Charity golf tournament at the Turning Stone Casino and the Syracuse Auto Expo at the OnCenter in downtown Syracuse.
Education
Bachelor of Science - Psychology And Criminal Justice
Elmira College
Elmira, NY
06-2000
Regents Diploma -
Chittenango High School
Chittenango, NY
06-1996
Skills
Excellent Customer Service
Professionalism and Ethics
Relationship Building
Negotiation Abilities
Sales Prospecting, Proposals, & Closing
Client Retention
Policy Knowledge
Affiliations
Excercise and general fitness
Soccer & basketball coach
Avid supporter for both or our children's athletic endeavors
Accomplishments
5-time Profiles In Achievement winner from BMW NA - which was awarded to Sales Managers that exceeded corporate sales volume and CSI (customer satisfaction index)
2011 - Top 20 ranked BMW Sales Manager nationwide based on sales volume, customer service, client retention, dealer loyalty, and BMW FS loyalty
Certification
New York State Department of Financial Services - licensed Property & Casualty Insurance Agent and Producer for personal & commercial lines (#PC-1607182)
Production Supervisor /Inventory Control Specialist at L & JG Stickley FurnitureProduction Supervisor /Inventory Control Specialist at L & JG Stickley Furniture