LORRAINE THOMPSON
Stafford,TX
Summary
Secure a responsible career opportunity that utilizes my skills and experience while making a significant contribution to the success of the company. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
25
25
years of professional experience
Work History
Insurance Agent
Foundever Operation Corporation
08.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
CONCIERGE
THE BUCKINGHAM
11.2017 - Current
- Assist residents with medical and transportation reservations, Update census, Accurate recording keeping of admissions and discharges, Support system for Administrators, Phones and Clients Complaints.
TAX PREPARER
LDT TAX & CONSULTING
01.2008 - Current
- Prepare Income Taxes, Bookkeeping and Consultation.
CORRECTION OFFICER
TEXAS DEPT. OF CRIMINAL JUSTICE
05.1999 - 02.2009
- Front desk duties, Radio Towers, Inmate supervision and transportation, Emergency Communication Center
- Monitored eight departments as an ACA Coordinator (American Correctional Association) for Federal Accreditation.
Education
TEXAS REAL ESTATE -
KAPLAN PROFESSIONAL SCHOOL
01.2010
CRIMINAL JUSTICE -
HOUSTON COMMUNITY COLLEGE
01.1999
No Degree - Peace Officer Certification
Whaton County JR College
Sugarland TX08.1997
Skills
- Excellent customer service
- Understands client's needs
- Efficient with time and production
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Licensed Insurance Agent
- Professionalism and Ethics
- Auto insurance
- Policy Knowledge
- Client needs analysis
- Customer follow-up
Personal Information
Title: Administrative / Customer Service
Timeline
Insurance Agent
Foundever Operation Corporation
08.2022 - Current
CONCIERGE
THE BUCKINGHAM
11.2017 - Current
TAX PREPARER
LDT TAX & CONSULTING
01.2008 - Current
CORRECTION OFFICER
TEXAS DEPT. OF CRIMINAL JUSTICE
05.1999 - 02.2009
TEXAS REAL ESTATE -
KAPLAN PROFESSIONAL SCHOOL
CRIMINAL JUSTICE -
HOUSTON COMMUNITY COLLEGE
No Degree - Peace Officer Certification
Whaton County JR College
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