MICHAEL ROSE
Murfreesboro,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Insurance Agent
Aflac
Brentwood, TN
02.2022 - 04.2023
- Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
- Conducted comprehensive policy reviews, ensuring compliance with regulatory standards and risk management practices.
- Established long-term relationships with clients, fostering trust and loyalty through exceptional service.
- Collaborated with team members to streamline processes and improve operational efficiencies within sales workflows.
Customer Service Representative
US Bank
Chico, CA
07.2007 - 03.2011
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks. Managed all cash flow through the vault.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Cross-sold bank products by answering inquiries, informed customers of new services and product promotions, ascertained customers’ needs, and directed customers to appropriate branch representative.
Loan Officer/Real Estate Agent
Greater Valley Mortgage
Chico, CA
08.2005 - 07.2007
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Met with applicants to obtain information for loan applications and to answer questions about the process.
- Analyzed potential loan markets to develop prospects for new loans.
General/Sales Manager
Herreid Music
Chico, CA
01.1994 - 03.2005
- Maintained sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Managed developed, coached, and motivated the sales force to develop their skills to ensure that a high professional standard was achieved, and monthly sales targets were met.
- Met with customers to discuss their evolving needs and to assess the quality of our company's relationship with them.
Education
Diploma - General Studies
Paradise High School
Paradise, CA01.1987
Skills
- Detail Oriented
- Dependable
- Team Player/Collaboration
- Excellent Customer Service
- Willingness to Learn
- Sales/Retail Experience
- Delegation/Leadership
- Inventory/Product management
- Cash handling/Financial Transactions
- Critical Thinking/Problem Solving
Gap in Employment
March 2011-current: Have been a Stay-at-home Dad, caring for the children and household. We moved from CA to TN. We have settled the children and I am now ready to find employment.
Timeline
Insurance Agent
Aflac
02.2022 - 04.2023
Customer Service Representative
US Bank
07.2007 - 03.2011
Loan Officer/Real Estate Agent
Greater Valley Mortgage
08.2005 - 07.2007
General/Sales Manager
Herreid Music
01.1994 - 03.2005
Diploma - General Studies
Paradise High School