Anthony DiCristofaro
Wilmington,DE
Summary
High-energy, hands-on Store Manager bringing extensive experience in a retail setting. Capable of developing and enforcing consistent standards to sustain staff and customer satisfaction while maintaining performance targets and positive, inclusive environment. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team and store efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Dick's Sporting Goods
09.2022 - Current
- Manage daily operations of 115 employees and 27 million in sales to ensure smooth functioning of the store, maintaining a clean, safe, diverse environment for customers and employees.
- Collaborate with other managers through constant communication and teamwork to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintain open lines of communication with CSC partners, sharing pertinent information about store performance and requesting support when needed during remodel.
- Lead 115 store employees successfully in fast-paced environment through delegation, proactive communication, and positive feedback.
- Promote team collaboration, performance, and efficiency by fostering a healthy culture focused on mutual success.
- Work with Community Marketing to organize special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Store Manager
Dick's Sporting Goods
02.2020 - 09.2022
- Assisted the Store Manager in analyzing 27 million in sales data to identify trends and make informed decisions for improving overall store performance.
- Analyzed customer feedback regularly through Medallia and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by empowering employees for growth, using strong issue resolution and dynamic communication skills, promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
Dick's Sporting Goods
04.2015 - 02.2020
- Elevated store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Hardlines Assistant Store Manager
Dick's Sporting Goods
09.2013 - 04.2015
- Spearheaded Grand Opening, collaborating closely with internal departments to ensure seamless execution throughout all stages of the process, managing and coaching 70+ teammates.
- Supervised regular store meetings to communicate important updates, share best practices, and provide ongoing training opportunities for staff members.
- Developed a high-performing team by providing regular training, coaching, and honest performance feedback to associates.
- Implemented visual merchandising strategies that attracted customers' attention and increased overall sales in the hardlines department.
Sales Support Assistant Store Manager
Dick's Sporting Goods
03.2013 - 09.2013
- Increased sales efficiency by streamlining processes and implementing new support strategies.
- Streamlined communication between departments, fostering a collaborative work environment for better results.
Sales Leader
Dick's Sporting Goods
03.2010 - 03.2013
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
Sales Teammate
Dick's Sporting Goods
11.2008 - 03.2010
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Concord High School
Wilmington, DE06.2008
Skills
- Approachable, Supportive, Inspiring Leader
- Empathetic and Compassionate Listener
- Innovative Thinker
- Team/Leadership Development Driven
- Focused on Diverse and Inclusive Talent Recruitment and Coaching
- Exceptional Customer Service
- Effective Delegator
- Strategic Planner with Keen Attention to Detail
- Driven by Sales
References
References available upon request.
Timeline
Store Manager
Dick's Sporting Goods
09.2022 - Current
Assistant Store Manager
Dick's Sporting Goods
02.2020 - 09.2022
Assistant Store Manager
Dick's Sporting Goods
04.2015 - 02.2020
Hardlines Assistant Store Manager
Dick's Sporting Goods
09.2013 - 04.2015
Sales Support Assistant Store Manager
Dick's Sporting Goods
03.2013 - 09.2013
Sales Leader
Dick's Sporting Goods
03.2010 - 03.2013
Sales Teammate
Dick's Sporting Goods
11.2008 - 03.2010
High School Diploma -
Concord High School