Anthony Di Marco
Staten Island,NY
Summary
Seasoned Relationship Banker with background in retail and commercial banking. Demonstrated strength in building and maintaining client relationships, product promotion, and financial advising. Proven skills in cross-selling bank products and services to fulfill customer needs. Effectively contributed to team success by surpassing sales goals while delivering top-tier customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Staten Island, New York
10.2023 - Current
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Used currency-counting machine to count currency and received checks.
- Examined checks for endorsements to verify legality of documents.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Advised customers on bank products, services and financial planning options.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Identified financial needs of customers and presented appropriate product and service options.
Doorman Concierge
Glenwood Management Corp.
New York, New York
10.2020 - 06.2021
- Transported guests around premises or local areas in car or motorized cart.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Posted charges of food, room, liquor and telephone to system and manual ledger.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
- Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
Bar Manager
Europa Cafe and Restaurant
Brooklyn, New York
02.2015 - 05.2020
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created signature beverages to increase revenue and patron loyalty.
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer and cocktails for patrons.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Education
Bachelor of Arts - Social Sciences
College of Staten Island
Staten Island, NY01-2024
Associate of Arts - Anthropology Sociology
College of Staten Island
Staten Island, NY06-2022
Master of Arts - History
College of Staten Island
Staten Island, NYSkills
- Policy development and implementation
- Recordkeeping requirements
- Relationship building and management
- Creative thinking
- Community relations
- Resourcefulness
- Funding source research
- Grant proposal development
- Research
- Strong research skills
- Results-oriented
Languages
Italian
Native/ Bilingual
Certification
- Advanced Certificate in Public History
Accomplishments
- Dean's List
Affiliations
- Community work
- Tutoring
- Mentoring
Timeline
Relationship Banker
Bank of America
10.2023 - Current
Doorman Concierge
Glenwood Management Corp.
10.2020 - 06.2021
Bar Manager
Europa Cafe and Restaurant
02.2015 - 05.2020
Bachelor of Arts - Social Sciences
College of Staten Island
Associate of Arts - Anthropology Sociology
College of Staten Island
Master of Arts - History
College of Staten Island