ANTHONY DIORIO
Woodland Hills,CA
Summary
Experienced Property Manager with 13 years dedicated to tenant safety and satisfaction. Demonstrated ability to boost occupancy and profitability through effective management strategies. Skilled in balancing tenant advocacy with company goals. Proficient in overseeing property operations and ensuring compliance with safety standards.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Airtel Hotel & Conference Center
2021 - 2025
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Utilized property management system to track reservations and update availability in real-time.
- Assisted in training new front desk staff on operational procedures and customer service standards.
Property Manager
Bright Homes LLC
06.2014 - 02.2021
- Traveling to various residential properties to collect rent from tenants.
- Increased occupancy from 87% to 95%, consistently reaching monthly budget and collection goals.
- Received honorary 'Golden Cube' award for exceptional managerial performance.
- Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries.
- Orchestrated a property overhaul to include overdue inspections, file audits, staff training, and gaining resident trust.
- Handled deposits, enforced community rules, and was available 24/7 for tenant emergencies and daily upkeep of property.
- Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
Residential Manager
Sea Apartments
05.2011 - 05.2014
- Established rental rates by surveying local rental rates, calculating overhead costs, depreciation, taxes, and profit goals.
- Managed budget preparations; completed reports on actual versus forecasted revenue.
- Sourced and acquired new tenants by advertising vacancies and obtaining referrals from current tenants.
- Conducted property tours for prospective tenants, explained advantages of location and services.
- Sourced and contacted contractors to perform necessary maintenance or repairs.
- Managed bookkeeping, accounts payable, and accounts receivable; contacted tenants delinquent in payment.
Assistant Apartment Manager
Aventine at Naples
02.2008 - 05.2011
- Establish and maintain cordial and personable relationships with tenants.
- Processed criminal and credit checks on all potential tenants.
- Promoted and marketed Aventine at Naples Condominiums.
- Moderated work with Yardi Systems.
- Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.
- Managed front office operations, informed tenants through memos of new developments/events in the community.
- Worked closely with managers to assist with resident maintenance issues.
Education
Hospitality Services -
American InterContinental University
Skills
- Residential and Commercial Properties
- Ensuring Safety
- Maintenance Knowledge
- Tenant and Eviction Laws
- Building Codes Knowledge
- City and County Regulations
- Financial Budgeting and Reporting
- AppFolio Software
- Following Rental Market Trends
- Exceeding Market Goals
K
- Rent Collection
- Collecting Property Bank Deposits
- Managing Vendors and Maintenance Staff
- Enforcing Community Rules
- Inspections
- Home Staging
- Guest services
- Hospitality service expertise
- Reservations
- Conflict management
Certification
- What are the Steps to Eviction in LA County – Apartment Owner’s Association – 2019
- How to Handle Tenant Disputes – Apartment Owner’s Association – 2019
- Leasing and Showing Units – Apartment Owner’s Association – 2019
Timeline
Property Manager
Bright Homes LLC
06.2014 - 02.2021
Residential Manager
Sea Apartments
05.2011 - 05.2014
Assistant Apartment Manager
Aventine at Naples
02.2008 - 05.2011
Front Desk Agent
Airtel Hotel & Conference Center
2021 - 2025
Hospitality Services -
American InterContinental University