Experienced client service professional with a background in Medicare advising, cruise sales, and retail leadership. Skilled in communication, organization, and helping clients make informed decisions.
Overview
46
46
years of professional experience
Work History
Medicare Insurance Agent Specialist
Signature Medicare Solutions
Sarasota, FL
08.2026 - Current
Assisted clients in evaluating Medicare Advantage, Part D, and supplement plans tailored to their specific needs, ensuring informed decision-making.
Educated beneficiaries on Medicare Solution plan options and coverage details, enhancing their understanding of available choices.
Verified eligibility, effective dates, and enrollment records with carriers to ensure accurate and timely enrollment.
Supported applicants through enrollment steps and required documentation.
Princess Cruise Lines
Princess Cruise Lines Ltd.
Punta Gorda, FL
01.2022 - 01.2026
Created Cruise Vacations for both new and experienced Cruisers.
Guided clients in selecting ideal room categories and locations to enhance their cruise experience.
Arranged tailored excursion bookings based on clients' interests and schedules to maximize their enjoyment.
Coordinated dinner reservations at preferred restaurants to ensure enjoyable dining experiences.
PreCruise and Post Cruise Lodging
Transportation to and from the Ship
Included friends and families in bookings to secure group pricing.
General Manager
Dillards Department Store
Port Charlotte, Florida
05.1990 - 03.2022
Supported department store sales service and daily operations, enhancing customer experience across Dillard’s locations.
Assisted store associates with merchandising and fitting room coverage, ensuring efficient front-end service.
Tracked inventory levels and coordinated merchandise replenishment, maintaining optimal stock availability with store teams.
Created staff schedules to ensure adequate coverage across all store areas. to cover sales floor, cashier lanes, and stock areas.
Director of Food and Beverage
Dillards, Dh Holmes,Burdines
New Orleans, Louisiana
04.1981 - 04.1990
Directed food and beverage operations across Dillard's, D.H. Holmes, and Burdines' dining services.
Managed café menus, banquet service, and department store hospitality standards.
Supervised kitchen staff, servers, and support teams during daily service.
Coordinated vendor orders, inventory control, and supply replenishment for store cafes.
Education
Bachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FL
05-1979
Skills
Benefits explanation
Customer relationship management
Compliance documentation
Accomplishments
Best Sales Increase At Dillards Fort Myers Florida with Multiple Outside Events which added 1,000,000 in sales in First Year of ongoing events
Timeline
Medicare Insurance Agent Specialist
Signature Medicare Solutions
08.2026 - Current
Princess Cruise Lines
Princess Cruise Lines Ltd.
01.2022 - 01.2026
General Manager
Dillards Department Store
05.1990 - 03.2022
Director of Food and Beverage
Dillards, Dh Holmes,Burdines
04.1981 - 04.1990
Bachelor of Science - Hospitality Administration And Management